Extended Stay America Select Suites - Charleston - North Charleston - I-526
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Description
Amenities
- Pet Friendly
- Free WiFi
- Family Rooms
- Air Conditioning
- Heating
- Free Parking
- Wheelchair Accessible
- Laundry Room
- Elevator
- Non-Smoking Property
- Smoking Rooms Available
Reviews
- LynnApr 11, 2024Cancelled without staying
We were booked to stay at the Extended Stay America for April 5, 2024. The hotel appeared somewhat worn down from the outside & there were several individuals “hanging out” in the parking lot. When entering the building, the check-in desk is in a small area separated from the rest of the hotel with a locked door to prevent anyone from entering the hotel beyond without a key.
The manager informed me that in addition to the advance room deposit paid & the additional deposit that I needed to pay for our dog, there would be an additional $200+ charge to make sure there was no room damage which would be refunded to me two weeks after my stay. That was unacceptable to me, so I said that I would be canceling the reservation. The manager was very gracious about it.
I immediately contacted BringFido about this cancellation & to help me locate another hotel. While on the phone still in the hotel parking lot, two police squads pulled in & the officers went inside. I have stayed in many hotels in different cities, but this place did not feel right. As I didn’t actually stay there, I can’t describe the room. But I can also say that in all of the bookings that I have made with BringFido over the years, I have never once cancelled a reservation upon arrival.
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