Extended Stay America Suites Mt Laurel Pacilli Place

• Pet Friendly
• Gym / Fitness Center
• Free WiFi
• Family Rooms
• Air Conditioning
• Heating
• Free Breakfast
• Free Parking
• Wheelchair Accessible
• Laundry Room
• Non-Smoking Property

• D
  Oct 6, 2023
  Not human friendly

  The Extended Stay Mount Laurel is absolutely horrible. They have a "pet area" that's tiny and don't refill dog waste bags OR empty the dog waste bin so it seems that most people gave up cleaning up after their pets. I wish we could say the rest of our experience made up for it, but it gets worse. First of all, they didn't supply kitchen items as advertised - no pots/pans, colander, etc. Second, there were tons of roaches. They obviously knew about them as there were sticky traps already in the room when we got there and we had to kill multiple daily.

  Third, our keys constantly stopped working and we had to go get them reactivated almost daily, even though we were staying for an extended time. Forth, if you want clean sheets/ towels, you have to take your existing ones down to the lobby and have them wash them, you don't get another set in the mean time. All of that is unpleasant, but the real kicker is that they apparently weren't even up to code with their fire system.

  Not sure exactly what happened (seems like a worker punctured a water line), but one night as we were getting ready for bed, the fire alarm goes off. We evacuate. Our dogs were TERRIFIED. We are left waiting for hours with no answers. Finally, passed midnight, they get us into another hotel, with no answers on when we can return. Unfortunately, the main reason for our stay with them, was to utilize the kitchenette in room. We had just spent our food budget at the grocery store stocking up to be able to cook our own meals.

  The hotel they put us in did not have a kitchen, nor did we have access to the hundreds of dollars worth of food we had just purchased. We found out the next day that the fire department banned reentry to the hotel because it was not up to the fire code. We had no answers. It was about a week before we could even go back to the hotel and by that time, much of our food had gone bad. The time we were at the other hotel, we had to feed ourselves since we could not cook or access our food.

  We spent about a month trying to contact someone with hotel management and were ignored and/or given the contact information of someone else who also ignored our pleas. They did not provide us with a like service for what we paid for. Did not provide compensation for the food that went bad while we could not access it or compensation for the meals we had to purchase because THEY were not up to code. When we were able to return, they didn't mention that they were still testing/working on the system so we had to deal with the fire alarm going off randomly several times on top of everything else. Our dogs were traumatized. This is a horrible business, do not patronize them!!

• Ginger
  Apr 30, 2023
  Huge Disappointment

  I have stayed at many Extended Stays! This particular location is in dire need of a remodel in the worst way! So outdated and just plain dirty. Not even worth a free stay!

• Pamela
  Aug 16, 2019
  Front desk was very professional and helpful.

  The room was clean but there were people in a room down the hall going in and out of the room and the building until 4:00 am.

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Safe Stay: Extended Stay America Suites Mt Laurel Pacilli Place has enhanced cleaning and safety measures in place. Hand sanitizer is provided to guests, and rooms are disinfected between each stay. Social distancing measures are in place, as well as physical barriers between staff and guests. Cashless payment is available. Hotel staff are required to wear masks.