Rancho Relaxo-Family & Pet Friendly Pet Policy

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Notes from the host

Rancho Relaxo-Family & Pet Friendly

Spacious A-frame cabin offering 4 brs, each with their own private bathroom. This cabin is a perfect retreat for your entire family/friends (including the pets!). Featuring soaring ceilings, open floor plan for socializing and spending time together & main level access to the large deck with outdoor seating & a bbq gas grill. The community features a seasonal pool & hot tub (open memorial day-labor day) Year round, on- site hiking trails, tennis/basketball courts, rec field & tot-lot

This large, A-frame cabin with 3 spacious levels is set on a quiet mountainside just minutes to activities, dining, and downtown Berkeley Springs. The main level has an open floor plan with a main level bedroom and full bathroom. The living room area is dominated by windows looking out onto the mountainside and while a TV is offered in the living room the real star is the tranquility of nature.
The top level offers 2 full bedrooms, 1 with a king bed and the 2nd with a queen bed- both offering private bathrooms.
The lowest level offers another bedroom with a queen bed and a full size bed with an attached bathroom. Also, a sitting room and an additional living room area with a bar and a TV and futon sleeper couch.

Access information will be emailed prior to your arrival after the rental agreement is signed and the arrival form is complete.

Mountainside Getaways Property Management
Office Hours are Monday 9am-3pm Tuesday-Friday, 9am-5pm
After Hours emergency numbers will be provided with the arrival packet

Coolfont Mountainside Community offers a seasonal hot tub, pool and kiddy pool open Memorial Day-Labor Day. Year Round offering on-site hiking trails, tennis/basketball courts, rec-field, and a tot-lot.
1 Mile to the Coolfont Restaurant
1 Mile to the Berkeley Springs Brewery
4 miles to downtown Berkeley Springs
5 Miles to Cacapon State Park

Rancho is located:
1 Mile to the Berkeley Springs Brew Pub
1 Mile to the Treetop Restaurant
1 Mile to Lake Siri for fishing, canoe and Kayak rentals
4 Miles to downtown Berkeley Springs
5 Miles to Cacapon State Park
5/6 Miles to the Cacapon River

*As part of our effort to help you relax and enjoy your stay, accidental damage protection is part of your booking. The cost of this protection has been included in your booking and covers you for accidental damage during your stay. Airbnb bookings will reflect this fee within the total booking price as there isn't a category line for the protection fee.

* Due to food and safety concerns, we do not provide amenities related to food including salt, pepper, sugar, and spices.

*THIS IS A SELF-CATERING PROPERTY. We only provide welcome amenities FIRST USE ONLY. You may provide your own supplies for the rest of your stay.
WELCOME SUPPLIES:
•1 Dish Sponge
•1 Paper Towel Roll
•1 Small Dish detergent
•4-6 Extra Trash Bags
•1 Small Bar Soap Per Bath
•1 Toilet Paper Roll Per Bath
•2-3 Dishwasher pods
•Laundry Detergent
•For Your Convenience, please stop by the nearest Supermarket to gather any additional items you may need for the duration of your stay. (Food Lion), (Dollar General).

Additional Services (requires extra payment):
* Firewood Bundle ($50)
* Pet Fee ($50 -up to 2 pets)
* Pack-n-Play ($20)
* High Chair ($20)

– HOUSEKEEPING:
There is no daily housekeeping service provided in the rental rate. Before check-in, the unit will be thoroughly cleaned and inspected by our check-in supervisor to ensure all cleaning and sanitizing protocols were applied. Clean sheets and towels will be available in the unit. We provide 1 bath towel and wash cloth per guest, 1 bed sheet and comforter per bed. There is a washer and dryer on-site.
Please be aware there is no street parking. This is a matter of public safety and Fire Code. Please Park in your driveway or at the extra parking spaces by the rec area of the community. Vehicles parked in the roadways may be towed and will be at the owner’s expense.

*ADDITIONAL CHARGES THAT WILL APPLY IF ISSUES BELOW ARRISE: (please read the rental agreement in full to see all details)

- $90 - each clogged toilet.
- $500 - smoking inside and/or smoking debris left outside for cleanup.
- $100 - each moved furniture.
- $450 - frozen/locked HVAC unit (caused when the thermostat is lower than
68°F in the summer months and higher than 75°F in the winter months).
-$200 - Trash issues.
-$250 - Hot Tub issues caused by guests

- If necessary, additional cleaning/trash issues will be charged.

•TO AVOID ANY ADDITIONAL CHARGES, WE ASK THAT OUR HOME BE LEFT IN SAME CONDITION AS WHEN YOU ARRIVED.

Other things to note.

FAQ:
- When is trash picked up?
Trash Collection happens on Tuesdays after 6:00am.
*Trash policy- Guest(s) will bag and properly dispose of all their trash including recycling items.
All trash/recycling items must be bagged in appropriate (13-gallon bags or larger) trash bags and placed in proper outdoor locations prior to departure. The local trash company will not haul away loose left items, small bags, pet bags, or grocery bags.
Failure to properly bag (kitchen size bags or larger only) and/or remove all garbage/recyclables from the cabin will result in additional charges not less than $200.00 for bagging and additional haul off.
The trash bin is located at the end of the driveway. Trash bin must have lid shut and secured after each use to ensure animal damage/destruction doesn’t occur.

-What items can clog a toilet?
Our septic systems are fragile and items such as feminine products, paper towels, excess toilet paper, or anything else that does not belong in a toilet can cause a backup in the system. Do not put anything in the toilet except for normal use of toilet paper.

- Can I send mail to the property?
USPS does not provide service in the community. UPS and FedEx may be able to deliver to your home (be sure to provide accurate address information). Note, Mountainside Getaways is not responsible for lost or undelivered packages.

- What are the community quiet hours? Are there any additional fees to use the amenities?
Quiet Hours are 11:00pm-8:00am. Community amenities are included in your stay. Please note that the community hot tub and pool are seasonal and only open Memorial Day-Labor Day. In the event of weather or maintenance needs, please note there will be no refunds given due for the community amenities since they are free for guests.

- When will I receive my check in instructions? What is the check in process?
A confirmation email will be sent 1-5 days prior to arrival. A door code/lockbox code will be included along with detailed driving directions as GPS isn’t always reliable in our area. *Please note if the rental agreement and arrival information form are not submitted to our company, we will be unable to send the check in instructions until both forms are completed and returned to our company.

-What is the Cancellation Policy?
A $25 processing fee will be charged for all canceled reservations. Reservations canceled 30 days prior to check-in will be fully refunded, minus the processing fee. Cancellations 15-29 days prior to check-in will result in a 50% refund, minus the processing fee.
Cancellations within 14 days of check-in will be nonrefundable.
There are no refunds for early checkouts.

- How many cars can I park?
You can park up to 5 cars on the driveway and additional cars at the community over flow area by the rec- amenities.
Mountainside Getaways – Vacation Rental Agreement
Thank you for booking your stay with Mountainside Getaways! We look forward to helping you make perfect vacation memories. Our homes are prepared with care, and we ask that you treat the property as you would your own.
Contact Information
Office/Phone Hours:Monday–Friday | 9:00 AM – 5:00 PM
After-Hours Emergencies:Contact info will be included in your arrival email and on your cabin's welcome sheet.Please note: Third-party messaging apps, emails, and our office line is not monitored after hours and may receive delays if contacted through these methods. Please use the emergency after hours numbers as needed when our office is not open.
To Reach Us After Hours:Text or call the emergency numbers provided in your arrival email and/or within the property rented.Include your name, cabin name, and stay dates in your message.
Indemnification & Liability Waiver
Guests are responsible for their own safety and that of their group. By staying with us, you agree to:
Assume all responsibility for accidents, injuries, or damages on the property or within the surrounding community amenities.
Indemnify and hold harmless Mountainside Getaways, property owners, and community associations.
Supervise all children and pets at all times.
This includes (but is not limited to) use of: Fireplaces, hot tubs, pools, BBQs, playgrounds, trails, water access, fire pits, and any recreational equipment or amenities.
Booking & Payments
Direct Bookings:
A 10% deposit is required to confirm your reservation.
The remaining balance is due 20 days prior to check-in.
Third-Party Bookings (e.g., Airbnb, VRBO):
Payment, deposits, and policies are managed by the respective platform.
Cancellation Policy (Direct Bookings)
$25 processing fee applies to all cancellations.
30+ days before check-in: Full refund minus fee.
15–29 days before: 50% refund minus fee.
14 or fewer days: Non-refundable.
No refunds for early/mid-stay checkouts.
Third-Party Bookings:
Follow the platform’s cancellation policy.
$25 processing fee still applies.
Access & Check-In Instructions
Arrival instructions (including lockbox codes and directions) will be emailed after your rental agreement is signed and within 3 days of arrival.
GPS may be unreliable — follow the directions provided in your arrival email.
Check-In / Check-Out
Check-In:
After 4:00 PM only
Early check-in must be requested and approved in advance.
Unauthorized early entry will incur a fee of $50/hour.
Check-Out:
As posted on your booking and arrival form.

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