Cartwright's Cottage Pet Policy

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Notes from the host

Cartwright's Cottage

Puffin Cottage Holidays presents Cartwright’s Cottage – a beautifully renovated holiday retreat set in the peaceful and picturesque village of St Florence, just a short 5-minute drive from the historic seaside town of Tenby.

The charming village of St Florence is home to two welcoming country pubs and a well-stocked village shop. Within a few minutes’ drive, you’ll find some of Pembrokeshire’s most popular family attractions, including The Dinosaur Park, Manor House Wildlife Park and Heatherton World of Activities. Many of the county’s stunning beaches and coastal treasures can also be reached in under 25 minutes.

Cartwright’s Cottage is part of the delightful Ivy Tower Cottages – a collection of holiday homes enjoying countryside views and a fantastic range of shared facilities:

Indoor swimming pool & sauna

Tennis court & mini golf

Outdoor children’s playground

Large communal gardens with football pitch & BBQ areas

With such a variety on offer, it’s the perfect setting for both relaxing escapes and fun-filled family holidays at any time of year.

Step inside Cartwright’s Cottage to find a welcoming space designed for comfort and convenience:

Kitchen/Lounge/Dining Area:

Kitchen: Fully equipped with dishwasher, washing machine, fridge-freezer, electric oven & hob, and Nespresso coffee machine.

Lounge & Dining: Comfortable seating for up to 6 people, with a large wall-mounted Freeview TV. Dining nook for up to 6.

Bedroom 1:

Double bed, countryside views.

Bedroom 2:

Twin beds, countryside views.

Bedroom 3:

Bunk beds (suitable for children only).

Family Bathroom:

Large walk-in shower enclosure, toilet and wash basin with mirror.

Outside Space:

Private picnic bench to the front of the cottage.

Ample parking for up to 2 cars.

Access to beautiful communal gardens – perfect for children to play and adults to unwind.

Additional Information:

Two small dogs, or one medium dog, welcome. For inspiration on days out with your four-legged friend, take a look at our Dog-Friendly Beaches Guide.

Check-in from 3pm on arrival day.

Swimming pool use must be booked 24 hours in advance.

Puffin Rewards:

As an exclusive Puffin Cottage Holidays guest, don’t forget to download and print your Puffin Rewards Vouchers before you travel. These special vouchers offer savings and extras at local restaurants, private dining experiences, taxi services, adventure activities, and more.
Whether pets are accepted (and the number of pets accepted) is displayed within the property description. No other pets are permitted in the property, this includes external areas of the property.

Terms and Conditions of Hire.

Bookings of all holiday accommodation whether made by telephone, e-mail, in person, in writing or over the internet are accepted by Puffin Cottage Holidays acting as the agent on behalf of the Owner. The contract to occupy the property is between you and the owner.

By making any booking with us, you confirm that you accept these terms and conditions and agree to comply with and be bound by them.

These booking terms and conditions include a number of defined terms as follows:

"Booking" means the legally binding reservation for use of the property, with a specified start and end date.
"Contract of Hire" The legally binding contract between the Hirer and the Owner
"Deposit" means a deposit of 20% of the total holiday accommodation cost (which includes any "extras" selected at the time of booking).
"Balance" means the balance of the Total Charges payable by you after payment of the Deposit as set out in paragraph 4.
"Website" means the booking website.
"Lead Hirer" means the person who has booked the accommodation.
"Guest" means you and each person staying in the property with you.
"Owner" means the owner of the Property you book which is the subject of the Contract of Hire. We do not own the properties on our website.
"Agent" means Puffin Cottage Holidays.
"Property" and "Properties" means the holiday property you book or enquire about through us.
"You" means the lead person making a booking through us.
When you make a booking through us you are confirming that you and every Hirer understands, agrees and accepts these terms and conditions. Please read them carefully as any breach may result in the Owner (or their representative) refusing to allow you and your guests to enter and stay at the property or requiring you and your guests to leave the property before the end of the holiday period without any compensation or refund.

1. Contract and Booking
We act as agents for the Owner. When you make a Booking through us the holiday let contract in respect of the Property is always between you and the Owner. As Agents we accept no responsibility for an injury or damage caused as a result of the Contract.

Bookings cannot be accepted from persons under 21 years of age.

The Lead Hirer must be one of the Guests staying at the property and shall not part with possession of the property or share it, except with other Guests named on the booking form.

The Properties are not intended to be reserved for the purposes of parties and group bookings, including for stag, hen dos and birthdays, may not be allowed unless explicitly agreed with the Owner. In these circumstances the Owner may impose special requirements (including the possible requirement for, but not limited to, an extra damage deposit payment)

No Bookings are confirmed until the Deposit (or Balance and Deposit if the holiday is less than 8 weeks away) is received and written confirmation of its receipt has been sent.

Once a booking is confirmed it cannot be changed by you, unless agreed by the Owner, or by us on the Owner's behalf. If we or the Owner agree to make requested changes to your booking (for example, amending the date or Hirer) you will be required to pay £25 amendment fee per change.

2. Booking Fees
A booking fee of £24.00 is payable when making a booking. This is included in the displayed price of the holiday.

3. Deposits and Balance Payments
Bookings made within 8 weeks of your holiday date must be paid for in full at the time of booking. For a booking made more than 8 weeks before your holiday a deposit of 20% of the total due will be paid when booking to secure the booking. The balance will be paid 8 weeks prior to your holiday. If you make a booking within 8 weeks of the start of the holiday you will be required to pay for the holiday in full at the time of booking to secure the booking. In the event that the balance payment is not received by the required date, Puffin Cottage Holidays reserves the right (on behalf of the Owner) to cancel the booking and will be under no obligation to refund any deposits previously paid.

The booking fee and Deposit are non-refundable unless we are unable to accept the booking on behalf of the Owner, or the Property is unavailable at the time of the holiday

4. Damage Deposits
Some properties may require damage deposits for all bookings made. If this is required, it will be recorded in the Property Description. Any damage deposit will be due along with the final balance payment, 8 weeks prior to your holiday, or, where the booking is made within 8 weeks of your holiday, the damage deposit must be paid in full at the time of booking. The damage deposit may be held by Puffin Cottage Holidays on behalf of the Owner. Whilst we will use our reasonable endeavours to liaise between the Owner and the lead Hirer, any disputed claims must be settled between the Owner and the lead Hirer and Puffin Cottage Holidays are not liable for any disputed claims.

5. Availability
The Contract of Hire is made on the understanding that the property and its facilities as published will be available for the dates stated. In the unlikely event that the property is not available through events outside the Owners control the lead Hirer will be notified as soon as possible. The lead Hirer shall be offered alternative dates or, at the Owners discretion, a refund but will have no further claims against the Owner or Puffin Cottage Holidays. Puffin Cottage Holidays will not be responsible to pay any compensation or expenses as a consequence of a Property not being available in these cases. The booking fee will be non-refundable in these circumstances as we will have carried out our services for this to you at the point of booking.

6. Guest Cancellations
In the event of a cancellation from the lead Hirer, the deposit and booking fee will not be refunded. In the event of cancellation after payment of the balance every effort will be made to relet the property. If such reletting is possible the balance or that part thereof that is paid by another client and recouped via replacement booking will be repaid (less the deposit and booking fee).

7. Hirers' Responsibilities
The lead Hirer will ensure that:

All Guests act responsibly and carefully whilst at the Property and the Property is left clean, tidy and in the same state of repair and cleanliness that it was found in, for example crockery and cutlery is washed up and put back in cupboards and refuse is disposed of. Any breakage, damage or excessive mess will be billed to, and must be paid for, by the person who booked the property.
any damage or breakages made during the holiday occupancy are reported to the owner and must be paid for (wear and tear excepted);
no more than the maximum number of people or pets are allowed to stay at the Property (as stated on the Website)
smoking is not permitted in any of the Properties
any applicable laws and local or Government guidance are complied with at all times, and ensure that no lead Hirer or their Guests (if permitted at the Property) or pets (if permitted at the Property) do anything which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance
no one enters the Property before the stated arrival date and time and all Guests leave the Property before the stated departure date and time
all Guests mu

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