Fields of Fur Cage Free Grooming
- BrendaMore than a year agoWonderful place!
I have been taking my dog Clementine here for a couple of years. Clementine is very scared of cages and confined places so I couldn't pick anywhere that would confine her. I have had several puppy groomers in the last two years and they have all been wonderful. They all treat Clementine like a princess and they always give her the cutest hair cuts. I recommend them to everyone. Customer service is great!
- Bernita PiesMore than a year agoNo bath for my fur baby..just a scalping!
We have been using Cage Free for several months. When I called them to explained that we were NOT interested in having our dog cut, only bathed, and her nails done...also the only exception to this rule was for them to keep her long eyebrows in check. Bunnie the receptionist told me that Meghan loved to do our breed and that she would be excited about having our dog as a client. We took her there every two weeks and each time she came home, her fur seemed to be a little bit shorter with each visit. She still looked fine to us despite this and we decided to not mention it to them. On her last scheduled visit our dog got sick and so we had to change the date for her appointment. Our regular groomer was not available and so they told us Char would be seeing her. When he dropped her off, my husband told them to brush her teeth and check her nails. I assumed that because she had been there numerous times that they already had my NO HAIRCUT on my request list in my dog's file...there would be nothing different on this visit. Bunnie told me that her ticket to Char said to do a BATH AND BRUSH. Nothing else, because everyone there supposedly knew she was NEVER to be given a hair cut. When she got home I nearly had a heart attack! All of her long beautiful hair was gone. Butchered. Scalped. I contacted them and I did get an offer of a refund and I did get apologies immediately from everyone except the girl who cut her hair. Several days went by and still no apology from CHAR. I called and spoke to Bunnie and told her I was still VERY angry...she wanted to know if I wanted Char to call and I said no it was too late for her apology...she should have called me immediately. I wanted to hear her explanation as to WHY she would give my dog a haircut when all she was supposed to do was bathe her. The owner e-mailed me but never called to apologize. It took six months for my dog's hair to get as long as it was when we first started to go there. I called Bunnie on Tuesday and told her that my husband wanted to meet with the owner...she said she would text her and set it up right away...this is Thursday afternoon and no one has contacted me. I sent them e-mails again last night and still no response. I do not want my money back...this is not about money...it is about bad customer service. It is about bad communication on their part. They make sweet talk with their customers promising you they will take care of your dog and do the right thing...and then they cut off all of your dogs hair. They can't fix this...winter is coming and my dog has thin fur anyway, so she will be cold. They can't glue it back on. Their apology was not sincere. If it was sincere, they would be asking me what they could do to fix this so it didn't resort to me having to tell others to stay away from this place. Bunnie is a sweetheart and I do like her...I have never met Meghan our original groomer...but I understand that she loves my dog. None of that matters if their boss doesn't care about her clients. She is ignoring my messages and no date has been set up for the meeting my husband requested. I am on the warpath now. I am sending out messages telling everyone I know to consider staying away and to tell their friends about my dog. I am posting on Facebook. I am only telling the truth and nothing else...the people that I know can decide for themselves what to do. I am saying nothing libelous. I am telling our vet and everyone who works there...they haven't seen our dog as yet and they too will be shocked and upset because they adore her and her long beautiful now gone hair. Everywhere we go people stop us and comment on how gorgeous her hair was...and it is hair not fur...silky and smooth and was gorgeous. I keep asking over and over WHY...WHY did CHAR cut off her hair when all she was suppose to do was to bathe my dog. I wish I could give no bones, but the one I gave was not for the service but for Bunnie. She was awesome. Too bad she doesn't do bathes. My dog would still have her beautiful hair.