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PetsHotel Richmond Hill

PetSmart's PetsHotel is a revolutionary alternative in day and overnight care for cats and dogs. PetsHotel provides superior care and personalized attention for all pet guests so pet parents have peace of mind that their pet is safe and happy while they're away. All caregivers are hand-picked for their love of pets, and someone is always there with your pet 24 hours a day, 7 days a week. Visit Website

Or call 905-764-6116 for more information.


BringFido Guest Rating

PetsHotel Richmond Hill has received a rating of 1.0 out of 5 bones by 1 canine critic on BringFido.

  • Norita
    More than a year ago

    The Pets Hotel there right now is no longer like what it describe on the website and shown in the video, it is horrible, if you pay $27 plus tax, you are locked up in a cage with hardly any light and head room. The so called Atrim is a stupid corridor, not like anything you see in the video. If you pay $37 plus tax, you will be in a glass cuby, look nicer, but still no runs, no nothing. If you wants to have any activity and with other dogs, you got to pay for the extra full price of the doggy day camp, and it adds up to almost to over $60 plus tax,, Ooooch :(

    That place sucks, it is worse than any kennel I ever been, no grass, no nice walks, no nothing. There is a small concrete space with a drain for the dogs to poo or pee shown on the monitor. The girl with the pony tail was mean and nasty, she wouldn't even gave us a tour and asked us to peep from the gate outside, she told the receptionist that she will do the tour, but she did absolately nothing. She lied and said they got 150 dogs to look after, I DO NOT BELIEVE IT AT ALL. I only saw a sad miserable poor Labador standing in a cage. Me, Australian Sheppard being so clean and full of energy will never wanted to be caged up there. My master was being promised a tour by a nice chap called Nicholas, but when we got there, this stupid girl just tried to shove us away so she do not have to do nothing. Other staff in other Petsmart always greets me, called me by my name, the one in Newmarket, all staff were nice and friendly. Unfortunately, there is no pets hotel. Perhaps at one time even the $27 plus tax one is in a smaller glass cuby, it is no longer the case, they are cages. I would like to ask that nasty girl with the pony tail to go into those cage and see how she felt, she might like it as then she will not have to do her job at all, lying there doing nothing since she is so ignorant and lazy anyway ! Never ever go to that Pets Hotel in Richmond Hill, or you will be so sorry !

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PetsHotel Richmond Hill