Jupiter Pet Emergency & Specialty Center

Or call (561) 741-4041 or email info@jupiterpet.com for more information.

• Aaron M
  More than a year ago
  Beaware

  My wife and I noticed that our Shih Tzu was having problems urinating so we took him to his vet. At which time they performed an examination and ran some tests to find he had a lot of kidney stones in his urethra and bladder according to the x-ray. Our vet informed us they did not have a full staff as it was the weekend and understandably, a lot of them already left for the day. Our Vet office called the nearest Animal Emergency Hospital due to the urgency to ensure timely treatment was received. The Jupiter Pet Emergency & Specialty Center confirmed they could perform the emergency surgery as our fear was the bladder may burst! We arrived at the Jupiter Pet Emergency & Specialty Center and spoke to Dr. Davidson who was on-call, who re-examined our dog and gave us a quote. We told the doctor that we can bring him back when he is scheduled for the surgery so that he is comfortable at home instead of being placed in a cage where he will be stressed while waiting for surgery. This would be a good place to note the dog is a very spoiled member of our family and has never needed to be caged. The doctor confirmed that our pet was the next in line for surgery scheduled for 6pm and they needed the time in between to get the dog prepped. We agreed to leave him there and wait for their call to let us know how the surgery went. Later that night had not yet heard anything from the emergency center. When we called to check the status, my wife was told there were other emergencies and the dog would be going into surgery within the next half hour. I placed a follow-up call and the person on the phone said that he had not gone into surgery since there were other emergencies and could not give me a time when that would happen. Understandably emergencies coming in must be prioritized, but at that point I told the person on the phone that it is was not right for them to say he would be in surgery at 6pm and 6.5 hours later nothing had been done. The person placed me on hold until the on-call veterinarian (Dr. Geraghty) got on the phone. Instead of explaining what was creating the delay in emergency treatment, he began arguing and yelling at me on the phone stating that there were other emergencies and my dog was not one of them and the more time they spent answering their phone to explain the status of our dog, is keeping them back from the emergencies. I was surprised as to how rude, disrespectful and inconsiderate his response was. Three witnesses listen to the conversation and was surprised on the tone and attitude of this doctor. Anyone who treats their pets as family members could relate to how frustrating it was being set back time and time again while the dog sat in a cage with no relief. After listening to the Doctor, I told him that I wanted my dog back, a full refund and I would be coming to pick him up in 10 minutes. His response was clear - "come take your dog!" after which, he hung up. My wife and I picked up our Shih Tzu and brought him home. He was in a lot of pain so not long after, I took him to another Emergency Hospital. I communicated what had happened with the other emergency hospital as they performed the same examinations and tests. At the second Emergency Hospital, they was honest, patient and explained that they may not be able to do the surgery until Monday since staff is not available and it would be my choice to bring him back or take him to his vet. I told them that I will take him to his vet on Monday since I will have to wait and he would be more comfortable at home. They provided the appropriate pain medications (injection and tablets) to provide the dog some needed relief. I would not recommend Jupiter Pet Emergency & Specialty Center to anyone! I understand the after-hours staff may be minimal and emergencies must be prioritized. However, during a stressful time for both my dog and my family, I would hope more patience and attention would be provided to assure the families their pets are getting the appropriate care.

• Price Family
  More than a year ago
  excellent care, kind and caring

  Dr. Lattimer and his staff are wonderful!!!! They saved our dogs life and were so kind and supportive to our family during this tuff time! Love them

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