Pet Ritz5985 King Rd., Howell, MI, US, 48843
Or call 734-878-5680 for more information.
Established for 30 years, Pet Ritz is family owned & operated by the Horvath’s. We are devoted animal lovers and owners. As a family, we take tremendous pride in providing the best accommodations and services to our guests. Pet Ritz is a proud member of the Pet Care Services Association. We hold our staff to premium standards in caring for your pet. Our goal is to ensure your pet has a relaxing and fun stay at Pet Ritz. We are an activity based facility, as we consider these services to be essential to the care and happiness of your pet.
Pet Ritz is a luxury pet resort offering superior care, state of the art accommodations, grass play yards, heated walking areas and spa services. Located on 11 acres, our guests are greeted with rolling grass and a tree lined drive. The atmosphere eat Pet Ritz expresses the playful spirit of the resort.
Pet Ritz meets all your pet’s needs and fulfills every desire. The grounds are inspiring, the accommodations are unrivaled and the staff is expert. Expect nothing less than perfection during your pet’s stay.
We don’t ‘kennel’ dogs; we play, pamper and love them!
Aug. 15, 2018
On August 2nd, I boarded my dog Ossie for the first time since 2013 at the Pet Ritz in Howell for three days.
Over the weekend he began to cough, he contracted Bordetella (Kennel Cough) per the vet, I believe at this facility. Ossie is very ill, lethargic, when he coughs he struggles to catch his breath. It will take six months for his lungs to recover from this viral infection. The owner of the Pet Ritz denied it came from her facility and blamed it on my vets office. I took Ossie there on July 30th for an oral Bordetella, Influenza and another shot they required for boarding. Jennifer (the owner) refused to refund my money, she charged me $48 a day. I told her that she needs to step up to the plate and make it right, her response was “ If I refunded money to every dog that became ill here, I would be out of business. She basically validated that Ossie contracted the virus at her facility. She continued to try to blame it on the vets office, Griffith Veterinary takes every precaution to sanitize their office and every exam room is disinfected after an appointment. When I brought him there Monday afternoon for his examination, I had to call them from my car to let them know I arrived and they told me when the room was ready for him and made sure there were no animals in the waiting room, then disinfected it after we walked through. The owner of the Pet Ritz emailed the forms I signed to me this morning when I brought him in. Someone not only forged my name on a form to not hold them accountable for specific illnesses contracted while boarding there, but signed my name incorrectly!
She offered me a $50 credit for my next visit, really?? Does she actually think I would ever go back there??
Please shoot up a prayer for my little buddy, he is very sick.
Thanks, Ossie’s “Mom”