Bass Pet Resort & Spa
We offer a first class multi-million dollar facility with plenty of TLC as well as professional, caring staff ready to accommodate all your dog, cat and other family pets needs. Unlike typical boarding facilities, for our canine companions we have spacious indoor/outdoor accommodations with private patios and luxurious suites. For our feline friends we have extra large condos with a window view or you can choose a suite upgrade complete with TV and window. Bass Pet Resort & Spa's repeat business is a testament to this popular vacation destination, located only minutes outside the gates of Walt Disney World and Orlando. Guests vacation here year round from across the country and locals utilize the facility routinely while having standing reservations. Visit Website
- MariaJun. 22, 2019Rip off $
I will start with the good. This place does seem to care for your dogs based on what we saw during the facility tour. Now, let’s talk about why we gave this place a 1 star review.
1) They don’t list their pricing online.
2) They offer multiple “packages” to give your dog more attention and play time.
3) They are unclear on how often the dogs will be let out for relief.
4) Their pricing is vague and misleading.
Below is the scenario we experienced.
We were told by Janice on our tour the cost was $29.95 per pet per night plus the chosen package. We were also told we would receive a free night discount since we have two dogs.
Gold “Paw” Package - $19.95 per pet per night.
Silver “Paw” Package - $14.95 per pet per night.
Bronze “Paw” Package - $9.95 per pet per night.
We chose the Gold “Paw” Package for $19.95 per dog for one night. We were told it would be $29.95 per night plus the $19.95 for the package. We asked Rebecca at the check-in what time we needed to pick up the dogs to avoid any additional charges. She said “11 am is the standard check-out time but we could pick-up at 4 pm since we had chosen the Gold “Paw” Package”.
Below is how our final bill was given to us vs. how it should have looked per our conversation with their staff during the tour and at check-in.
Bill they tried to charge us for.
Two night stay per each dog. $59.90 (2) = $119.80
Two Gold “Paw” Package per each dog. $39.90 (2) =$79.80
Less Deposit taken at reservation = -$25
Total they gave us for one day when we arrived to pick them Up.$174.60!!!
For one night for two dogs. They tried to charge us for two full nights and two gold “paw” packages! Then they proceeded to change the bill around and try to talk their way out of what they originally told us.
How our bill should have been.
One night stay per each dog. $29.95 (2) = $59.90
Gold “Paw” Package per each dog. $19.95 (2) =$39.90
Less Deposit taken at reservation = -$25
One Free Night = -$29.95
Total should have been. $69.85 at pickup.
Even when they tried to “fix it” they still did not give us one night free and argued with me about what they originally told us. If you plan on brining your animal there I would recommend getting everything in writing with exact details and have them sign it. They lied to us at every turn in the process and we still did not end up paying what we originally were told we would.
- AndreaApr. 3, 2018Perfect for a High Energy Escape Artist
Bass Pet Resort and Spa is amazing I will never use another boarding place for my dog. I have high energy young husky mix that can be quite the handful with chewing and escaping so asking anyone to watch him is not an option. He also loves socializing with other dogs and people. It was great knowing he had a lot of room to run and play with other dogs without worrying about him escaping and running away. A true piece of mind. When I picked him up he was super happy and tired, he slept for two days! It is great to have an affordable trustworthy place to leave my pooch when I leave.
Also, they posted pictures of him on their Instagram playing with other dogs which was great to see while I was away.
- M JacklichMore than a year agoFun and well equipped
I brought one of my dogs to check this place out for some supervised play time. I was impressed. The kennels appear well planned, the play time actually supervised and staff appears to genuinely care about their charges. I would and will use them again in the future.