Pebble Creek Animal & Bird Hospital

Or call (813) 973-8566 or email PebbleCreekAnimal@TampaBayVets.net for more information.

• B
  Nov 9, 2022
  Highly disappointed

  Outdoor play area is undersized in my opinion. Not aware of an indoor play area. Chose this to try anyway because it's attached to a vet, so I hoped they would be better than PetSmart as the little dog has some medical issues / needs. The disappointment does on and on. SOME (and only some) of the issues:

  1. Overall insufficient communications and therefore feel I cannot rely on them to administer medication.

  2. No sooner than I told the employee his medical conditions and needs and that he CANNOT have food/treats other than what I orovide. She immediately asks if she can give him peanut butter. ABSOLUTELY NOT as this would very likely result in an ER visit. So then she says we will give him these other treats. Um, no, no, and no. We have a bit of a back and forth and she ultimately says oh, yeah, this other dog has the same condition and the treats she was referring to and wanted to give to my dog against my wishes did in fact cause the other dog to get sick. Duh. So now I can't rely on them not to abide by his medical restrictions.

  3. They said they would give him play time and when I ask about it I receive virtually no response which makes me believe he's not getting any. He's unattended in a cage due to a condition.

  5. Both times I tried this place my dog came back excessively thirsty after. Does he hate it and have anxiety or is he getting enough water there???

  6. Upon insisting for info they said they let him out to potty right when I dropped him off and five hours later right before I picked him up. This is NOT ACCEPTABLE. I don't need you to let him go out right after I drop him off because he just went literally before we walked inside. Nor do I need it before I pick him up because I'm about to let him out. I EXPECT you would have let him out around 2 hours after indrpped him off and every two or so hours after. The two hour window is a policy another local daycare uses.

  5. Left my personal information up on their TV screen for everyone to see.

  So, I wouldn't personally go back here if I had another option.

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