Beantown Bed & Biscuit
- AndrewJan. 15, 2020Love the staff
What I appreciate most about the staff at Beantown is that they care enough to had proactively called me one day when our dog wasn't behaving like herself at daycare. It was above and beyond taking good care of her and the other dogs or keeping them entertained. They watched out for her well-being and proactively called on several occasions. It was above and beyond.
Beantown is filled with dog people, and my favorite part of dropping our pup off is seeing her run in, tail wagging, to spend the day with them. She only gets that excited about seeing people when it's Beantown staff or her family. It's a wonderful thing.
If there's ever the infrequent incident, the staff is wonderful about making sure the dogs are taken care of and safe by separating them responsibly if they need. I've found their care to be responsible and kind.
I see there are a handful of negative reviews. All I can say is that I haven't experienced anything like this and couldn't imagine this with the staff I've met. I'm sure they're upset by a bad experience and voicing the concerns, but our experience has been all we can ask for.
- MeaganDec. 27, 2019STAY AWAY
DO NOT TAKE YOUR DOG HERE. My dog had been going for years, since he was a puppy. He has always been excited to go but when I go pick him up he’s dehydrated and anxious. When I went to pick him up today I discovered why....they have been putting him in a crate in a room on his own for hours at a time because the other dogs hump him and my pup gets “anxious”. They made it clear this was regular practice for them and have NEVER mentioned it to me, called me, asked my permission, etc. My dog Henry has separation anxiety and diabetes and has spent zero time in a crate anywhere else in his life. I am appalled that they would do this and when I confronted them they hardly batted an eye. They made no effort to right their wrong. Do not trust them. They take your money and lie to you. They say my dog has been at puppy playtime when in actuality he has been locked up for hours because of no fault of his own. If I could sue them for all the hundreds of dollars they’ve stolen from me I would. YOUR DOG DESERVES BETTER THAN ADAM AND HIS TEAM AT BED AND BISCUIT. Stay away.