The Upscale Tail, Pet Grooming & Wellness Salon
The Salon is American Kennel Club Safety Certified and all professional Pet Stylists and staff are CPR and Pet 1st Aid Certified. Pet Stylists hold certifications in Canine Esthetician; the study of skin & coat, National Dog Groomers, International Professional Dog Groomers, Intellectual Dog Groomers, Cat Grooming, Creative and more. They specialize in rare breeds, rustic coats, hand scissoring, hand stripping, conformation show dogs, senior pets, rare breeds, breed standard trims, puppies, special needs pets, cats, pet safe color grooming and anxious or fearful pets.
They are the founders of the free “Meet & Greets for Anxious Pets”; a special time for nervous pets to get to know them and acclimate to the sounds, sights, scents and touch associated with grooming. The salon is a grain free salon with aromatherapeutic essences to provide calm for timid pets. The Salon is founded and owned by Nationally Ranked and Award Winning Pet Stylist, Kendra Otto. Visit Website
- The upscale tailMar. 13, 2018Response to Kelly on 2-28-18
HI Kelly, thank you for your feedback. We do need some clarification on your review., I hope you received the voicemail that I left you to resolve this matter.
Since my salon has been open, our clients have scheduled appointments via phone or email. And as stated in our newsletters and online, we do book out 2-3 weeks in advance during the week and 4-6 weeks out on Saturdays. We always do our best to find an open appointment or cancellation for all of our clients. And if we can not find what suits their needs, we always offer to put our clients on our waiting list and get an appointment scheduled for them in the future, even if they have to wait. Doing this ensures that their pet has an appointment. And if we end up getting a cancellation, they might get lucky if they answer the call and get in sooner.
After you left your review on Google, I did speak to my adult receptionist who offered you a few upcoming cancellations we had on a few different days and she was under the impression that you were going to check your schedule and call her right back.
I reviewed Piper’s account and we first saw her in March of 2016, and then again in June of 2016 which is when the salon and Piper had a price increase with us. In addition, we saw her on 9/10/16; 12/10/16; 4/19/17; 7/8/17; 9/9/17 and 12/16/17. Since June of 2016, her price has consistently been the same for her BBT and an owner elected add on service of filing her nails. I would be more than happy to provide you with her service record if need be.
- StephMar. 3, 2018Best grooming salon in Naperville
My poodle gets the most amazing precision haircuts by their kind groomers which is important because Sadie was always a nervous girl, having had an unpleasant experience at another salon. What a success story here however, as their highly educated staff worked tenderly with her, helping her feel safe and to once again enjoy her grooming. When you want the best care, beautiful haircuts and a very kind staff, the UpScale Tail is the best.
- KellyFeb. 28, 2018Recently Rude
I've been going to Upscale Tail for a few years but will be taking my pooch elsewhere from now on. I'm tired of the poor attitudes and increase in price on my dogs grooming each time I go (when I ask for the same service at the last time). When I call to schedule a grooming, it feels like I’m asking a teenager to do chores. I'm disappointed because they seemed to truly care for me and my dog from the beginning. I’m not sure what has changed but it’s not worth it for me anymore.
- KerinMore than a year agoSimply the best!
All of the groomers at the Upscale Tail are incredible. They have rehabilitated my standard poodle. She was mistreated as a puppy by another grooming shop, which was the catalyst for increasing grooming fear until she had to be sedated. Kendra, Jennie, Sarah and Liz have taught Bijou to trust again . She can now be groomed with out any sedation.
- BettinaMore than a year agoOMG
These groomers know how to cut my Lagotto Romagnolo's double coat. I'm so pleased and Lake feels safe and calm with their groomers, too. No wonder this salon has a wall of winning trophies adorning their salon walls. Totally worth the drive from Hinsdale to Naperville for this kind of expertise!
- MeredithMore than a year agoBest Service & Best Haircut
My golden doodle Jonesy looks amazing and thanks UpScale Tail groomers. It's great to have found our favorite pet grooming salon and I encourage everyone to drive a little bit further for the best salon in DuPage County. My new neighbor was right, they wow'd me!!!
- HenleyMore than a year agoPerfection!!
Ainsley, my Scottish Terrier and I adore this salon! Not only a superb haircut, they completed his grooming with their custom made, upscale tail bow tie. He came out strutting like a little prince. Nothing but the best for my boy and worth the drive from Bollingbrook.
- MichelleMore than a year agoMikey Loves the groomers!
When I tell my Basset hound, Mikey, he gets to go to The UpScale Tail, he can't contain his excitement and does the happy dance! The groomers treat him like a king and their de shedding is awesome! Thanks!!!
- MarinMore than a year agoPerfection!
Perfection is what I have finally found for Demi, my American Cocker Spaniel. I saw Kendra's instructional video and knew this is where I could finally locate a groomer that understands how to best groom her breed. Thanks, Kendra, and UpScale Tail Pet Grooming Salon, you're the best!
- JackMore than a year agoMy Dog Loves this Salon
Sammy, my chow loves this pet salon and their groomers. He always looks great and their expert haircut really shows his breed to perfection. Thanks UpScale Tail!
- DenaMore than a year agoOutstanding Service, Outstanding Salon
Naperville loves this salon. Best experience for my Cairn terrier, Elsa. They pampered and groomed her to perfection. She even came out with a cute pink bow And a big smile. We will definitely be back for her next grooming.
- KatherineMore than a year agoVery UpScale!
Finally, an upscale salon! These groomers are experts and highly trained. My Bedlington Terriers look magnificent ! I will refer other rare breed owners to the UpScale Tail, in Naperville.
- Libby B.More than a year agoTop Ten Groomer Kendra, is the Best!
My shepherd, Dutchess loves this posh pet salon, and she is always happy to see them. She is always expertly groomed by Kendra and we are so happy that she opened her own salon,. A big Congratulations to The UpScale Tail Pet Grooming Salon in Naperville. Awesome article, in the Sun Times, awesome pet groomers and stylists!!! I highly recommend their award winning haircuts for your dogs and cats, and you should see their impressive trophy and awards wall! For those in the know, they are in the Top Ten on Groom Team USA!!
- RobertMore than a year agoAward winning service and groomers!
I walked in and was astounded with their achievements and awards. Definitely knew these professionals would be able to properly groom my Portuguese water dog and I was right! Cruz was perfect and happy!
- JillianMore than a year agoNaperville's Best Groomers!
Jennie has groomed our poodle and Maltese since they were puppies. And they genuinely adore her! Jennie's precision grooming have people asking me where I take my dogs for grooming! I highly recommend Jennie and Kendra at The UpScale Tail!
- BrittanyMore than a year agoBest Groomers in Naperville!
I won Best of Breed and Best Showmanship with Kendra's expert hand scissoring and advice! Next I hope to win Best in Show!
- BethMore than a year agoAmazing Pet Stylists
Outstanding and talented groomers and pet stylists at The UpScale Tail. You should see their wall of awards and they were recently featured in Naperville Sun Times! Such compassion and TLC for my elder dogs. I will always recommend this pet grooming salon!
- MaxiMore than a year agoMaxi loves groomer Kendra Otto!
Professional dog groomer, Kendra Otto, spent a couple of hours, calming and relaxing my scared, yelping, Cocker puppy, Maxi, as this was his first pet grooming experience.
I had observed Kendra in the past, at a competition, and googled her name to learn more about her. She has an impressive career, as an award-winning, groomer stylist, including winning Best-in-Show, many First Place wins, and she is in the Top Ten Groomers, on Groom Team USA. I also discovered one of her instructional videos on YouTube. This video depicts her teaching the "Modern American Cocker Trim", A win-win for me and my little Maxi!
- DebraMore than a year agoThe Upscale Tail is an amazing place.
The Upscale Tail is an amazing place and I highly recommend it! Kendra, the co-owner, is a superb pet stylist. She is patient with animals and a nationally recognized groomer and judge. Plus, she has a heart of gold when it comes to animal rescue. I would take my pet to be groomed by her any day. I hear Jenny, co-owner as well, is an amazing stylist and an award winning groomer. Your pet is in great hands here.
- SylMore than a year agoWonderful pet groomers!
I'm always at ease knowing my pets will receive an excellent cut and tender loving care. My dogs leave their beautiful salon with happy faces :-)
- ColleenMore than a year agoBest Dog Groomers
The best dog groomers! Awesome talent award winning groomers in Naperville, IL. Definitely recommend!
- KelliMore than a year agoWOW!
I have 2 dogs, a Goldendoodle and Shiashon. They are 4 and 6 years old. I was referred to The UpScale Tail by my neighbor that has been using one of their stylists for years. WOW am I ever impressed! I never imagined that they would look so great, it is amazing when you think you have a well groomed dog and then someone else grooms them and knocks the old salon out of the park! Way to groom ladies, I am now a forever client and look forward to my next visit with Allie and Cody!