Poppy came in for a grooming and color safe makeover
Specializing in conformation show grooming
Specializing in conformation show grooming
Mojo loves going to The UpScale Dog Groomers in Naperville!
630-632-8245 Yorkshire terrier grooming
Groomed: The UpScale Tail, Pet Grooming Salon 1419 Plainfield-Naperville Road Naperville , Illinois 60564 630-632-TAIL (8245)
Groomed: The UpScale Tail, Pet Grooming Salon 1419 Plainfield-Naperville Road Naperville , Illinois 60564 630-632-TAIL (8245)
Groomed: The UpScale Tail, Pet Grooming Salon 1419 Plainfield-Naperville Road Naperville , Illinois 60564 630-632-TAIL (8245)
Groomed: The UpScale Tail, Pet Grooming Salon 1419 Plainfield-Naperville Road Naperville , Illinois 60564 630-632-TAIL (8245)
Cinnamon, groomed at The UpScale Tail, Naperville
Puppy, Roxi, groomed at The UpScale Tail, Naperville
Elvisi, groomed at The UpScale Tail, Naperville
Henry, groomed at The UpScale Tail, Naperville
Our happy client at The UpScale Tail, Pet Grooming Salon, Naperville, IL
Our happy client at The UpScale Tail, Pet Grooming Salon, Naperville, IL Temporary tattoos fun at ADOPT Naperville fundraiser
Like and Share... Kailyn the #Irish terrier is an #AKC Grand Champion.
Poochie came in for a grooming makeover
Poppy came in for a grooming and color safe makeover
Specializing in conformation show grooming

Description

The UpScale Tail, Pet Grooming Salon is owned by Nationally Ranked and Award Winning Pet Groomer, Kendra Otto. The Award Winning Salon is “Voted Naperville’s Best” and our pet groomers are all CPR & First Aid Certified.

Reviews

BringFido Traveler Rating

The Upscale Tail, Pet Grooming & Wellness Salon has received a rating of 4.8 out of 5 bones by 22 dog owners on BringFido.

  • More than one year ago.
    Response to Kelly on 2-28-18

    HI Kelly, thank you for your feedback. We do need some clarification on your review., I hope you received the voicemail that I left you to resolve this matter.

    Since my salon has been open, our clients have scheduled appointments via phone or email. And as stated in our newsletters and online, we do book out 2-3 weeks in advance during the week and 4-6 weeks out on Saturdays. We always do our best to find an open appointment or cancellation for all of our clients. And if we can not find what suits their needs, we always offer to put our clients on our waiting list and get an appointment scheduled for them in the future, even if they have to wait. Doing this ensures that their pet has an appointment. And if we end up getting a cancellation, they might get lucky if they answer the call and get in sooner.

    After you left your review on Google, I did speak to my adult receptionist who offered you a few upcoming cancellations we had on a few different days and she was under the impression that you were going to check your schedule and call her right back.

    I reviewed Piper’s account and we first saw her in March of 2016, and then again in June of 2016 which is when the salon and Piper had a price increase with us. In addition, we saw her on 9/10/16; 12/10/16; 4/19/17; 7/8/17; 9/9/17 and 12/16/17. Since June of 2016, her price has consistently been the same for her BBT and an owner elected add on service of filing her nails. I would be more than happy to provide you with her service record if need be.

  • More than one year ago.
    Best grooming salon in Naperville

    My poodle gets the most amazing precision haircuts by their kind groomers which is important because Sadie was always a nervous girl, having had an unpleasant experience at another salon. What a success story here however, as their highly educated staff worked tenderly with her, helping her feel safe and to once again enjoy her grooming. When you want the best care, beautiful haircuts and a very kind staff, the UpScale Tail is the best.

  • More than one year ago.
    Recently Rude

    I've been going to Upscale Tail for a few years but will be taking my pooch elsewhere from now on. I'm tired of the poor attitudes and increase in price on my dogs grooming each time I go (when I ask for the same service at the last time). When I call to schedule a grooming, it feels like I’m asking a teenager to do chores. I'm disappointed because they seemed to truly care for me and my dog from the beginning. I’m not sure what has changed but it’s not worth it for me anymore.

  • More than one year ago.
    Simply the best!

    All of the groomers at the Upscale Tail are incredible. They have rehabilitated my standard poodle. She was mistreated as a puppy by another grooming shop, which was the catalyst for increasing grooming fear until she had to be sedated. Kendra, Jennie, Sarah and Liz have taught Bijou to trust again . She can now be groomed with out any sedation.

  • More than one year ago.
    OMG

    These groomers know how to cut my Lagotto Romagnolo's double coat. I'm so pleased and Lake feels safe and calm with their groomers, too. No wonder this salon has a wall of winning trophies adorning their salon walls. Totally worth the drive from Hinsdale to Naperville for this kind of expertise!

  • More than one year ago.
    Best Service & Best Haircut

    My golden doodle Jonesy looks amazing and thanks UpScale Tail groomers. It's great to have found our favorite pet grooming salon and I encourage everyone to drive a little bit further for the best salon in DuPage County. My new neighbor was right, they wow'd me!!!

  • More than one year ago.
    Perfection!!

    Ainsley, my Scottish Terrier and I adore this salon! Not only a superb haircut, they completed his grooming with their custom made, upscale tail bow tie. He came out strutting like a little prince. Nothing but the best for my boy and worth the drive from Bollingbrook.

  • More than one year ago.
    Mikey Loves the groomers!

    When I tell my Basset hound, Mikey, he gets to go to The UpScale Tail, he can't contain his excitement and does the happy dance! The groomers treat him like a king and their de shedding is awesome! Thanks!!!

  • More than one year ago.
    Perfection!

    Perfection is what I have finally found for Demi, my American Cocker Spaniel. I saw Kendra's instructional video and knew this is where I could finally locate a groomer that understands how to best groom her breed. Thanks, Kendra, and UpScale Tail Pet Grooming Salon, you're the best!

  • More than one year ago.
    My Dog Loves this Salon

    Sammy, my chow loves this pet salon and their groomers. He always looks great and their expert haircut really shows his breed to perfection. Thanks UpScale Tail!

  • More than one year ago.
    Outstanding Service, Outstanding Salon

    Naperville loves this salon. Best experience for my Cairn terrier, Elsa. They pampered and groomed her to perfection. She even came out with a cute pink bow And a big smile. We will definitely be back for her next grooming.

  • More than one year ago.
    Very UpScale!

    Finally, an upscale salon! These groomers are experts and highly trained. My Bedlington Terriers look magnificent ! I will refer other rare breed owners to the UpScale Tail, in Naperville.

  • More than one year ago.
    Top Ten Groomer Kendra, is the Best!

    My shepherd, Dutchess loves this posh pet salon, and she is always happy to see them. She is always expertly groomed by Kendra and we are so happy that she opened her own salon,. A big Congratulations to The UpScale Tail Pet Grooming Salon in Naperville. Awesome article, in the Sun Times, awesome pet groomers and stylists!!! I highly recommend their award winning haircuts for your dogs and cats, and you should see their impressive trophy and awards wall! For those in the know, they are in the Top Ten on Groom Team USA!!

  • More than one year ago.
    Award winning service and groomers!

    I walked in and was astounded with their achievements and awards. Definitely knew these professionals would be able to properly groom my Portuguese water dog and I was right! Cruz was perfect and happy!

  • More than one year ago.
    Naperville's Best Groomers!

    Jennie has groomed our poodle and Maltese since they were puppies. And they genuinely adore her! Jennie's precision grooming have people asking me where I take my dogs for grooming! I highly recommend Jennie and Kendra at The UpScale Tail!

  • More than one year ago.
    Best Groomers in Naperville!

    I won Best of Breed and Best Showmanship with Kendra's expert hand scissoring and advice! Next I hope to win Best in Show!

  • More than one year ago.
    Amazing Pet Stylists

    Outstanding and talented groomers and pet stylists at The UpScale Tail. You should see their wall of awards and they were recently featured in Naperville Sun Times! Such compassion and TLC for my elder dogs. I will always recommend this pet grooming salon!

  • More than one year ago.
    Maxi loves groomer Kendra Otto!

    Professional dog groomer, Kendra Otto, spent a couple of hours, calming and relaxing my scared, yelping, Cocker puppy, Maxi, as this was his first pet grooming experience.

    I had observed Kendra in the past, at a competition, and googled her name to learn more about her. She has an impressive career, as an award-winning, groomer stylist, including winning Best-in-Show, many First Place wins, and she is in the Top Ten Groomers, on Groom Team USA. I also discovered one of her instructional videos on YouTube. This video depicts her teaching the "Modern American Cocker Trim", A win-win for me and my little Maxi!

  • More than one year ago.
    The Upscale Tail is an amazing place.

    The Upscale Tail is an amazing place and I highly recommend it! Kendra, the co-owner, is a superb pet stylist. She is patient with animals and a nationally recognized groomer and judge. Plus, she has a heart of gold when it comes to animal rescue. I would take my pet to be groomed by her any day. I hear Jenny, co-owner as well, is an amazing stylist and an award winning groomer. Your pet is in great hands here.

  • More than one year ago.
    Wonderful pet groomers!

    I'm always at ease knowing my pets will receive an excellent cut and tender loving care. My dogs leave their beautiful salon with happy faces :-)

  • More than one year ago.
    Best Dog Groomers

    The best dog groomers! Awesome talent award winning groomers in Naperville, IL. Definitely recommend!

  • More than one year ago.
    WOW!

    I have 2 dogs, a Goldendoodle and Shiashon. They are 4 and 6 years old. I was referred to The UpScale Tail by my neighbor that has been using one of their stylists for years. WOW am I ever impressed! I never imagined that they would look so great, it is amazing when you think you have a well groomed dog and then someone else grooms them and knocks the old salon out of the park! Way to groom ladies, I am now a forever client and look forward to my next visit with Allie and Cody!
    by Kelli

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Traveler Photos

We've dug up 17 pictures of dogs at The Upscale Tail, Pet Grooming & Wellness Salon for you below. Enjoy!

Napoleon the Yorky Puppy
Carson
Meadow's Baffie
Congrats to The UpScale Tail
Sushi' new doo
WE WON! Naperville's Best Grooming Salon
Shimmer the West Highland Terrier
Ty, the American Cocker Spaniel
Shimmer the West Highland Terrier
Cat Grooming at The UpScale Tail, Pet Grooming and Wellness Salon, Naperville, IL
Ling
Pomeranian Lola loves her bling
Standard Poodle Puppy, Lexi
Penny and Faye - A Day of pampering and grooming!
Wubby & Lola
Lola loves Asian Fusion Style
Lola the English Bulldog
 

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