The Upscale Tail, Pet Grooming & Wellness Salon
Or call (630) 632-8245 or email theupscaletail@yahoo.com for more information.
Reviews
- SyssyJan 29, 2022Caring & Compassionate & Best Grooming Salon
Many years of traveling with my dogs and I always schedule their grooming appointments in advance at The Upscale Tail because as always, the staff here works hard to please me the client, they consistently protect my pets, they give my pets perfect breed standard haircuts, all while treating my pets with understanding, care and patience. My pets overly tail-wagging, happy behavior can be unpredictable at times and as a pet parent concerned with safety for all, it is always my responsibility to listen to the staff's directions and recommendations during their check in for grooming or their check out, post-grooming. During this very difficult and struggling Covid time it is commendable how The Upscale Tail staff remains welcoming, pet protective, kind, courteous, super-sanitized and knowledgeable. Their canine estheticians assess my dogs coat and skin, alerting me to any irregular crusty or bumpy areas for me to discuss with my veterinarian. They also will suggest any restorative treatments, they deem beneficial to keep their coat and skin healthy. We are very happy clients who appreciate the staff and this little grooming boutique and the treatments offered here, and we truly look forward to our next appointments. The happiness inside this little salon is undeniably a reflection of their wonderful, caring owner.
- The upscale tailMar 13, 2018Response to Kelly on 2-28-18
HI Kelly, thank you for your feedback. We do need some clarification on your review., I hope you received the voicemail that I left you to resolve this matter.
Since my salon has been open, our clients have scheduled appointments via phone or email. And as stated in our newsletters and online, we do book out 2-3 weeks in advance during the week and 4-6 weeks out on Saturdays. We always do our best to find an open appointment or cancellation for all of our clients. And if we can not find what suits their needs, we always offer to put our clients on our waiting list and get an appointment scheduled for them in the future, even if they have to wait. Doing this ensures that their pet has an appointment. And if we end up getting a cancellation, they might get lucky if they answer the call and get in sooner.
After you left your review on Google, I did speak to my adult receptionist who offered you a few upcoming cancellations we had on a few different days and she was under the impression that you were going to check your schedule and call her right back.
I reviewed Piper’s account and we first saw her in March of 2016, and then again in June of 2016 which is when the salon and Piper had a price increase with us. In addition, we saw her on 9/10/16; 12/10/16; 4/19/17; 7/8/17; 9/9/17 and 12/16/17. Since June of 2016, her price has consistently been the same for her BBT and an owner elected add on service of filing her nails. I would be more than happy to provide you with her service record if need be.
- SylvieMar 3, 2018Best grooming salon in Naperville
My poodle gets the most amazing precision haircuts by their kind groomers which is important because Sadie was always a nervous girl, having had an unpleasant experience at another salon. What a success story here however, as their highly educated staff worked tenderly with her, helping her feel safe and to once again enjoy her grooming. When you want the best care, beautiful haircuts and a very kind staff, the UpScale Tail is the best.
- KellyFeb 28, 2018Recently Rude
I've been going to Upscale Tail for a few years but will be taking my pooch elsewhere from now on. I'm tired of the poor attitudes and increase in price on my dogs grooming each time I go (when I ask for the same service at the last time). When I call to schedule a grooming, it feels like I’m asking a teenager to do chores. I'm disappointed because they seemed to truly care for me and my dog from the beginning. I’m not sure what has changed but it’s not worth it for me anymore.
- KerinMore than a year agoSimply the best!
All of the groomers at the Upscale Tail are incredible. They have rehabilitated my standard poodle. She was mistreated as a puppy by another grooming shop, which was the catalyst for increasing grooming fear until she had to be sedated. Kendra, Jennie, Sarah and Liz have taught Bijou to trust again . She can now be groomed with out any sedation.
Location
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