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Cleveland Heights Animal Hospital

Cleveland Heights Animal Hospital is a full-service companion, small animal practice in Lakeland, FL. They also offer lodging, grooming and a fully stocked pharmacy. They strive to provide a great experience for both clients and their beloved pets. Visit Website

Or call (863) 646-2995 or email myvet@pethospital.com for more information.

Reviews

BringFido Guest Rating

Cleveland Heights Animal Hospital has received a rating of 3.0 out of 5 bones by 2 canine critics on BringFido.

  • Dawn
    May. 12, 2022
    Great Place

    I have been very pleased. They took great care of my Bichon and now my golden doodle.

  • Joshua
    Jul. 1, 2020
    Horrible customer service

    We have been going to Cleveland Heights for about 2 years now and while the doctors are great the overall customer service is extremely lacking. While we completely understand we are in very challenging times with COVID-19 I would think that is when your customer service would have the opportunity to shine and help customers. Just to try to schedule appointments has been an almost impossible task as when you call the phone number it just rings with no answer and no opportunity to leave a message.. It took us three weeks of calling 2 or 3 times a week before we were lucky enough to have someone answer. Then, when we give full upfront disclosure that our dog can be a hand full, this information is never relayed the day of the appointment. Next, we are asked to show up at least 10 min early for our appointment (in this case 3:10 PM) we promptly arrive at 2:57 and we call the office after we park. We were told that a nurse would be calling us back. I did not get a call back until 3:48 and even then, it was just to have another nurse or receptionist ask if her eating patterns have changed. Durring both instances we reminded them that our dog is going to be a hand full and asked if we should take any additional measures, nothing. A nurse did not come out for our dog until 4:01 PM. If this was a one time incident we can put this behind us and move on but this has been a solid and established pattern for this clinic. Beware and plan too wait alot.....

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Cleveland Heights Animal Hospital