Happy Hound Dog Resorts
Or call (904) 800-8800 or email happyhounddogresorts@gmail.com for more information.
Reviews
- CathleenJul 26, 2021Horrible Customer Service
My first experience with Happy Hounds Dog Resorts in Jacksonville was unusual and a first for me. When I arrived at the appointed time to leave my dog for his boarding reservation the facility was dark, locked and no one was there. There was no sign on the door that opening was delayed, hours were changed, etc. Several of us were left standing in the parking area with our dogs. After about 15 minutes an employee came to open the doors and apologized for the delay. This was late afternoon, well before closing hours. As the employee was very nice, things happen and my dog appeared to enjoy his overnight stay I contacted them again via their own autmated reservation system on Friday, July 23 to request boarding in early August. I received a text they would get back to me as soon as possible. Today (4 days later) I replied to their own text asking when I might receive a response to my reservation request. After going back and forth twice via text , here is the final response I received from Happy Hounds Resorts via text: "We don't always check texts. We do however answer all calls made during normal operating hours. We've been doing so for 7 years and are full most weekends, so we must be doing something right.... you might be better off elsewhere..."
This person clearly didn't even understand how their own reservation worked, could not have been more rude if they tried but got one thing right - I'm better off at another place.
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