Big Dog Walkin' LLC
- JackApr. 29, 2022Owners of the Lost Dog
The morning of April 26th my girlfriend Olivia and I dropped off our year and a half old dog Maya at Big Dog Walkin. I went to pick her up at 1pm and was greeted with “Hi. Uhhh, we have a bit of a situation, Maya has gotten loose. But don’t worry we have people out there right now looking for her!”. This was the first time I was being notified of the incident as I was not contacted when it occurred. I can only assume this is because the staff hoped to find and return her to daycare before I arrived so they could act as if nothing even happened.
Upon hearing the news about our missing girl, Olivia and I immediately took to every social media platform, contacted every local authority, animal control, printed and hung fliers over a 5-mile radius, and coordinated a search party of family and friends. What did Big Dog Walkin do? Absolutely nothing. They claimed to have filed a report with the police, but when we called to see if there had been any updates or sightings of Maya no such report had even been filed. The staff said they had been hanging fliers and organizing search parties of their own, but we never saw a single flier or met a single staff member during our search for Maya. Maya was missing for a full 24 hours. She spent the night wandering the streets alone, in the rain, and scared. Olivia and I searched all night for her. Big Dog Walkin stopped “looking” as soon as their last staff member left at 7:15 PM. The only reason we were eventually able to recover her was due to the tremendous support of the Brookline and Brighton communities, our families and friends, and the local police departments.
After finally returning home with Maya, we received an “apology” from the owner of the daycare. He blamed Maya for the incident, failed to take any accountability for the sheer uselessness of his staff, and even had the audacity to ask us to come back as customers. Our account with Big Dog Walkin was then deactivated without our knowledge. I have archived my correspondence with the owner and am happy to share it with anyone who is interested. Please feel free to reach out to me directly.
Olivia and I had to take Maya to the emergency clinic to treat the injuries she sustained while being lost. Her paws were raw and blistered, and her nails had been ground down to the quick from running for 24 hours straight on the hard concrete sidewalks of Brookline. Did Big Dog Walkin offer to pay the vet bill? No. They did however offer us a free bath and nail trimming.
What’s even worse is that this isn’t the first dog they have lost! I beg you, please do not send your dog here. The staff are incompetent, and the owner could not care less about your pet. This is the worst daycare I have ever encountered and the best thing they could do is close their doors to remove any possibility of something like this happening to another dog owner.
- GillianMore than a year agobig dogs walkin