Puppingham Palace

Or call (636) 273-1115 or email info@puppinghampalace.com for more information.

• Jeanette
  Aug 4, 2022
  Daycare Day is Always a Happy Day!

  I've taken my dog to daycare at Puppingham once a week for a few months now and it's a lifesaver. She loves going and is usually asleep when I arrive to pick her up. The staff are always kind, loving, helpful, and accommodating and do everything in their power to create a safe, clean, and healthy environment.
  My dog is my best friend and the most precious thing I have and I feel so lucky to have found someone I can trust with her. There are always risks and a lot of variables involved with working with live animals and I feel as safe as I possibly can leaving Nella at daycare.

• Steve
  Jul 19, 2018
  *BEWARE* of puppingham palace

  *BEWARE* We kenneled our dog at puppingham palace for 11 days and subsequently our vet diagnosed her with a deep skin infection. On day 11 when we were scheduled to pick our dog up, the kennel owner called and said our dog had a couple of what she termed “Hot Spots”. We were in shock at the condition of our dog’s skin. Open sores and missing hair on her legs along with red and bumpy skin over most of her underside. Our local vet diagnosed our dog with a deep skin infection. I called the owner of puppingham, explained the issue and requested that we be refunded the $125 cost of the vet bill which included antibiotics. The owner claimed our dog could have come in with the infection. Well then why did we first hear about it on day 11 when we were to pick her up? Our dog is a heathy 2 year old and never had any skin issues. We were also told their kennel was no different then taking your kids to kindergarten or a park and there is nothing puppingham would do for clients if a dog gets sick. The owner finally agreed to pay for half of the vet bill but I told them that was unacceptable and requested the full $125 be refunded. At that point they avoided my calls and would not return my messages. After being persistent and again visiting the facility I was told they would not refund the full vet fees. Very poor customer service! I would recommend avoiding puppingham palace!

• Jeffrey
  Apr 8, 2018
  Kennel Cough

  We took our dog to Puppingham Palace for 3 half days of doggy day care. After this, we noticed he developed a hacking cough so bad he would throw up. We took him immediately to the vet and he was diagnosed with kennel cough even though he had been vaccinated against it. The vet stated he was going to call Puppingham Palace later in the day to inform them of the matter.
  I called Puppingham about 9 am and asked to speak to the manager and whoever answered the phone identified herself as the manager. When I told her the situation her attitude was very flippant and she said it was no big deal, happens all the time.
  Well no big deal cost us $108.03 in vet bills and there are probably other dogs that are going to have kennel cough out of their facility because they would rather make money than to carefully watch dogs who may be showing signs of being sick. That’s how much they care for animals and my dog will not be going back. I will tell anyone who asks what type of place and lack of concern they have for pets.

• Becky
  More than a year ago
  Took staples to close the wound…huge scar now...no one saw anything...avoid this place!!!

  Had been going here for about a year and a half for day care. Picked my greyhound up from a half day of daycare and he had a big hole in his side! When I asked what happened, I was told he came in like that. I was told the wound didn’t happen there, and no one saw anything. I finally asked for the owner to call me and I left. I talked with the owner on two separate occasions. At first she denied the injury took place at her facility, stating no one saw anything and she is not responsible. I called once more and again received the same song and dance about no one saw anything. Then she said she can’t pay vet bills when things happen and that I signed a waiver when I first brought him there. I told her I expect small scratches and bumps to happen when dogs play together but nothing like this hole in his side! I told her the staff is clearly not watching the dogs. My greyhound was there for four hours and no one saw anything? Really?! The vet told me it was a bite wound. He also said a reputable daycare would take full responsibility AND pay for the vet bills, and if they do not do this to not return (which I don’t plan to do anyway). After the vet cleaned up the wound and cut away the dead tissue so he could staple and close the skin, my greyhound is left with a HUGE scar that is still trying to mend. Multiple staples and medical glue, a cone, a depressed dog, and a $500 vet bill. That’s what you’ll get from Puppingham Palace!!!

• Norman W.
  More than a year ago
  Lost My Dog, Seriously

  I am the owner of Bolt (a ~15 pound Schnoodle), the dog lost by Puppingham Palace in Wildwood, MO. The owner of the establishment who claims to love dogs, has explicitly told me that my daughters' dog is nothing more than "property." Additionally the business accepts no liability because no contracts were signed. "It's no different than if someone came to your house and let the dog out." is what I was told.

  Think twice about leaving your pet with a business where animals are "property" and no responsibility is taken. My 3 and 6 year old don't want their "property" back, they just want their dog.

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