- CoryNov. 21, 2018Would not recommend
Unbelievably unprofessional and rude. We dropped our dog off for boarding this morning. At intake, the receptionist seemed to be paying little attention as information such as food, medication, crate time, etc. was being imparted. Feeling uneasy, I called back after drop off to confirm they had noted all of her information. As I discovered that they had incomplete information, I was told that it was our fault for not giving complete instructions. We had, of course, but after much back and forth, I asked, for the sake of argument, if we hadn’t provided her schedule information, why hadn’t they asked? The increasingly rude staff member informed me that they have so many puppies that they can’t ask for that kind of info from everyone, which was even less reassuring to me. Without notice, she then handed the phone to the manager and I could hear her bad-mouthing me in the background. The manager apologized and claimed he told her to “not have an attitude”. Feeling anxious and disgusted by the lack of service and competency, we immediately went and picked up our dog, which was hugely inconvenient as we were leaving town for the holiday.
I was really surprised by our experience, as Central Barks has overall good reviews. After today, I would never consider leaving my dog at this place.
- CarolineMore than a year agoFrequent commuter
Five plus stars! I have two older dogs with special needs and frequently commute to the DC area. The staff at Central Barks go above and beyond to ensure my senior family members are taken care of in my absence, whereas most other dog daycare/boarding facilities I visited in the area saw older age as a disease. The care and personalized attention provided to my beloved pets' needs will never be forgotten and I will remain a loyal client as long as I commute or fly out of the DC area!
The drive to/from the Dulles airport is located within 10 minutes and there are multiple pet-friendly hotels in the area. They are also conveniently located within close distance of US28/I66. The pricing is also reasonable, with several options for those commuters that use on a sporadic frequency.
All in all, a great place for any commuter or vacationer to the DC area!! They really do care about your pet!