PBS Pet TravelPBS House, Charlwood Road, West Sussex, GB, RH11 0PT
Or call +44 (0)1293 551140 for more information.
PBS Pet Travel are specialists in transporting pets safely around the world. We are a family-run business with over ten years of experience. So whether you are traveling from the UK or to the UK, we will make sure that your pets are given the care and attention they deserve, every step of the way.
Apr. 12, 2019
Very Attentive service
I've read some of the poorer reviews and my experience was the complete opposite. I found the service was very attentive and they took great care of my cat. I would recommend them for anyone looking to transport a pet.
Apr. 11, 2019
I have read some of the other reviews of PBS on this site and I must say our experience has been very different and has been outstanding. We live part of the year in the USA and part in the UK. I reviewed and interviewed several companies before choosing them. I chose them because they were the most knowledgable, responsive and engaged. They were neither the most nor the least expensive but roughly equivalent to all the others. They provided the travel crate well in advance so we could get our dog acclimatised to it. The met us promptly at Heathrow on the day of travel. Their pick-up person was very pleasant and nice to the dog. He kept us informed by text about the steps until the dog was boarded. Very reassuring. When we got to San Francisco we picked her up without problems, and she was in great shape. We have subsequently used PBS two more times and will continue to do so. I highly recommend this company.
Jan. 03, 2019
Turtle relocation to the US
I had to relocate from the UK to the US and contacted PBS Pet Travel for a quote regarding my pet turtle. They provided one on the telephone but never mailed me the proper documentation.
Luckily, at the same time I contacted a few others listed on the IPATA website and created options, though my preference was to use PBS Pet Travel's services.
2 months before the moving date I called in to book their services and was able to speak with the pet export agent who said she would provide me with a detailed quote and arrange details. She never got back to me and I tried calling a number of times over a couple of weeks only to be told she was off sick and no one else would be able to help me.
I eventually gave up and used another company which I've found to be much more professional and reliable.
More than one year ago.
I used PBS as a *military*member for an official move from the United Kingdom back to the United States. My experience with them in relation to charges has been utterly abysmal. Please take the time and read my my review before choosing this company.
Upon arrival of my dogs to the United States I had time to look over the charges listed on the United Airlines airway bill sent to me by PBS. Upon review, I discovered a major discrepancy in the itemisation of charges listed. When comparing the airline's airway bill and the invoice sent to me by PBS, I noticed a charge of £2,700 for freight and an additional £300 pounds in claimed fees that the airline charges on the PBS invoice. However, the itemized airway bill (official hardcopy) showed a freight charge of £1,400 and £300 of fees associated with travel. I confirmed the airway bill charges with a cargo representative of United Airlines who sent me a quotation for the shipment that exactly matched up with the airway bill.
My issue is that after three weeks of emails and multiple phone calls, PBS still refuses to explain to me what the additional £1,300 was for. The itemized PBS invoice shows that it was for freight but with absolutely zero evidence to support this claim. They stated that I shouldn't have been given a quotation from the airline (irrelevant) but in reality it matches up perfectly with the airway bill that PBS sent me (ironic).
At the very minimum, this is a deceptive business practice aimed at defrauding the consumer by claiming excess freight charges that in all actuality, do not exist at all. If I was told up front or had seen a "broker fee" listed on my invoice or some sort of fee to be paid to PBS for manifesting my dogs as cargo, I would take no issue. It is the fact that this company is incredibly deceptive about charges and refuses to state in any specific documentation or terms what their fees are. I can only surmise that the reason they won't list there fees is because customers would turn elsewhere in search for a better deal or they are tax frauds. They take absolutely no issue with sending false invoices and refuse to state what their fees are. It is fraudulent because they signed an airway bill stating that THEY accepted the charges quoted from the airline and in turn added an excess of £1,300 claiming it was cost charges by the airline when it has nothing to do with 'airline freight' as listed on the PBS invoice.
To top it off they told me that for me to ship my dogs to Washington, D.C. Would almost the exact price as it would be to ship them to Las Vegas. These two places are thousands of miles apart and obviously nowhere near the same price.
Avoid these con artist.
More than one year ago.
Not reliable - they forgot our pet.
The very short review is that PBS forgot our pet while importing him into the UK. We paid them a sizable sum to meet our specific flight - and paid extra for it, and they flat out forgot it. For two hours HARC said our pet was cleared and they were waiting for PBS and they were calling and had no answer. We eventually called, and after a long greeting, we were given and option for emergencies to press 2. We pressed 2 and were connected and were told we were not on the schedule (we filled out lots of paper work months in advance). Plus we paid extra for this specific flight.
After the fact we they were unconcerned with their mess up and our forgotten pet. Never again will we use them.