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PetSmart Grooming

Every dog and cat, regardless of size, breed, age or coat type, needs to be groomed on a regular basis. The caring professionals at PetSmart Grooming Salons are available seven days a week and provide an array of services to ensure your pet is happy, healthy and looks great. Visit your local PetSmart Grooming Salon for more information on rates and to schedule an appointment. Visit Website

Or call 210-566-7309 for more information.

Reviews

BringFido Guest Rating

PetSmart Grooming has received a rating of 2.0 out of 5 bones by 1 canine critic on BringFido.

  • A
    More than a year ago
    Training and Store Awesome, Grooming NOT

    I absolutely LOVE the PetsMart training and store staff. I take my puppy there all the time, and you can just tell they are animal lovers. I would rate the store and training 5 stars.

    The grooming, however, is a different story. I thought it would be great since I have had such good experiences with the other parts of the store. The woman I spoke to on the phone when making the appointment sounded beyond annoyed. When I dropped my baby off, they took him back without a word to me other than telling me they would call me to pick him up in 3-4 hours. They never called. 5 hours later, I called them and asked if he was ready. She said "Oh yeah, he's been ready." No apology for not calling and same annoyed tone of voice.

    When I walked in to pick him up, I could hear him crying louder than I have ever heard him cry in the back where they have the kennels. When they brought him out, AFTER I paid might I add, he ran to me and peed all over their floor which I believe was a combination of him being nervous and having been kept in a kennel too long (nobody took him out for a potty break, even though they knew he was still a puppy). His haircut did look nice, but they did not cut off his tear stains like I had asked, and I was NOT impressed with their care of my puppy.

    I tried taking him to another place when he needed to get groomed again and they really messed up his hair. When I called PetsMart to see if they would do a trim to even it up, without the rest of the package, they were completely unaccommodating. They said I would have to pay for the whole package. When I expressed my concern about him being in the kennel too long, she suggested the express grooming which would only take about an hour and a half. When I asked her what that entailed, she literally LAUGHED (like a "you're a dumbass" kind of laugh) and said "it's the exact same thing minus them having waiting periods in a kennel."

    Needless to say, I did not show up for his appointment. I am so disappointed in their care of animals and customers at the grooming station. It's sad because their training department and store staff are so amazing. If they re-staffed their grooming salon, they would have an amazing store altogether.

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PetSmart Grooming