Doggy Come Play
- LauraAug. 3, 2021Our dog died here
Our beloved family dog Molly died under the care of Doggy Come Play. On top of that Joan (the owner) was extremely insensitive, defensive, and heartless about the ordeal afterward.
Here’s the story.
For the past ~30years my family has been taking our dogs to Joan / Doggy Come Play. For the majority of that time it was a great experience for us and our dogs. It was a small operation and the dogs got plenty of attention. It was great.
In recent years, however, the operation has grown in size and from our perspective the quality has gone down significantly. At a previous stay my parents dropped off our chocolate lab and my sister’s dog. Since the two dogs know each other very well they put them in the same kennel, but still charged my family the full price for both dogs. Because of this and other concerns we noticed, my family originally booked a Rover to avoid using this facility. But, at the last minute, the Rover host got Covid and we begrudgingly went back to Doggie Come Play one last fateful time.
When my family dropped off our chocolate lab, she was a 9 year old lab who had just received a clean bill of health from the vet a few months before. Two days later we got the call that every pet owner fears the most. Molly had died.
Doggie Come Play was short on the details, only saying they found her bloated and thought her stomach had flipped. If this was the case of death, she would have been in distress for hours beforehand, yet no one from Doggie Come Play did anything or even bothered to call us.
Our family is heartbroken. Our dog gave us solace and comfort during our most challenging times in life and to know she died alone without any support or basic care makes us cry every time we think about it.
When we called to arrange my sister’s dog pickup, we explained that it didn’t feel fair that we should be paying full price for her stay given that we dropped off two dogs and are only picking up one. Honestly, all we wanted was a gesture of remorse and empathy for our loss. Instead, Joan the owner was extremely defensive and remorseless. She immediately began playing the victim, saying they didn’t kill our dog, she was already losing money by not charging us for the dog who did die (how could someone seriously say this??!!), and that one of her employees cried. Really??? She tried to compare the pain her employee is feeling to the pain our family is feeling. It was bad.
Not once in the conversation did she show any concern for our family’s loss. I cannot imagine how someone who is unable to show empathy towards other people in a time of grief is able to have any compassion whatsoever for the ~50 dogs she has under her care.
Needless to say our family will never again be using Doggie Come Play. After reading many of the other reviews below, this lack of care and compassion for both the dogs and their owners seems like a pattern. I would highly discourage anyone from ever using them again.