City Bark Lodo
Or call (303) 296-3722 or email kyle@citybark.com for more information.
Reviews
- SydneyJul 17, 2024Returned the wrong dog
I’m sad to write this, because our dog loved coming here. But we had an incident a few days ago where a friend who doesn’t know our dog too well came to pick him up as a favor to us, and she was given the wrong dog who looked very similar. About 20 minutes later City Bark realized and called us, at which point an unfamiliar dog had been brought back and left in our house (probably confused and terrified).
We still aren’t sure of the entire situation because after setting a time to talk to the manager, we were completely ghosted with no call and no response to our follow up texts. We also don’t know if the owners of the other dog were notified.
We understand that mistakes can happen, but the fact that there has been no follow up and no response to talk to us about this is incredibly concerning. You have one job - to take care of these dogs and then return them safely to their correct owner.
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