Von Trapp Animal Lodge
- StefanyMar. 8, 2022Convenient!
We brought our two dogs on vacation with us to Savannah and used this daycare to drop them off at for half days while we explored the less dog friendly parts of town. It was a super easy drop off process, the staff was very friendly, and my dogs were happy and tail wagging when I picked them up.
- MelissaAug. 24, 2021Once a really great place 😢
This was once a great place to board your dogs, but apparently no more. My newest addition (a deaf rescue) just spent a miserable weekend with them and I’m so sorry that this was her first boarding experience! On day one she was left out in 100+ heat for hours with no respite while other dogs had pool & inside time, then I was told that she WAS actually taken inside. I was on a 7 hour road trip and had her on webcam that entire time and knew this wasn’t true. We were expecting to see her swim, then were concerned about the heat and the fact that she looked miserable. I called & as usual got voicemail so had to leave a message telling them to get her inside. It was still over an hour before she was taken in. I then requested that she be put in the “indoor area” for the rest of the stay (it has a doggie door). So for the rest of her stay she was basically not allowed to interact with the other dogs, and on the last day was actually kept completely isolated inside with the doggie door closed and nobody around. I don’t know if this treatment was out of spite because the staff wasn’t pleased about being questioned about leaving my dog outside in dangerous heat (especially when there is a huge, mostly unused indoor area). As for the staff— the attendants they have now at best stand around looking bored and do not engage with the dogs, and at worst actively avoid any interaction. I had noticed this all weekend and was infuriated and so sorry to see one of them pointedly ignore my dog as she walked through the room where she was kept. The woman refused to acknowledge her at all as she ran alongside trying to get her attention. This “caretaker” wouldn’t even look at her or pet her! This after being left alone by them all day. They should be ashamed. They used to have people there that actually liked dogs.