PETCO Totowa

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• Hamon
  Oct 16, 2021
  Great services for happy pups

  Our dog has used the Grooming services and Playcare at this Totowa Petco for the last 9 years. My dog loves to go to Playcare! He comes home happy and well exercised & sleeps well because of it too. The play areas are clean and the staff are very friendly and professional. For the cost of one walk from a dog walker, your dog plays & socializes safely for hours. And the convenience of grooming services is a huge plus too. Drop off dog to play & pick up a happy well groomed pup at the end of the day. Our groomer Saul is kind, caring, skilled and talented at making our dog look his best. And our dog genuinely loves Saul too! Thanks Petco, please commend your employees and keep up the good work!

• Bentley
  Apr 4, 2018
  Dog lover BEWARE

  I have never actually written a review, but as a dog owner and dog lover I need to warn my fellow dog owners about the nonsense that happens at this place. I take my toy poodle to puppy play in November ,because he is always home and I wanted him to interact with other dogs. I never take him to places other than my backyard and decided on this one instance to do this. Sure enough 3 days later my dog contracted a nasty cough. I take him to the vet and get him treated and I am further told that he was not the only case that they had that past week from that same location. There was 2 other cases ! They instructed me to contact cooperate to see if they could pay the $200 bill that I had pay on behalf of their negligence.

  After months of back and forth phone calls with corporate and an absolute run around I get a call today from them saying that it is inconclusive that my dog got sick from this location. I tell the woman from claims that I never take my dog anywhere else and there are other cases from this location. This woman has the nerve to tell me "Your vet shouldn't have disclosed that information to you and he could have gotten it from the parking lot." Sure enough I will NOT be returning here and I will be sure to tell all my fellow animal lovers of the nonsense that I had to deal with. You lost a loyal customer PETCO , I am extremely disappointed.

  If I could give you guys 0 stars , I would !

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