Bay Paws Pet Resort
- BriannaJul. 17, 2021Two Paws Up
Happy to have discovered
- AnnmarieJul. 13, 2021Not Recommended.
In mid May when we got our dog back from boarding at Bay Paw Pet Resort she was severely injured. We knew right away something wasn’t right, her breathing was staggering, her neck was inflamed with A LOT of air underneath. I took some video in the parking lot and headed straight for our vet. Our vet immediately told us to go to Blue Pearl because she needed oxygen ASAP. We did.
At Blue Pearl we found out she's at 87% oxygen and a torn trachea. Two days of oxygen therapy and observation she came out on the other side. She has slowly recovered but the boarding facility is claiming it didn't happen in their care. They failed to get her help; which states they would if she needed it in the contract you sign. I truly believe based on what the vets had told us if we didn’t pick her up in the morning and rush her to the vet immediately she would not be with us anymore.
I have all the vet documentation, video, and even a pre-boarding vet exam in the documentation that we gave her to them in perfect health. Originally it seemed they were willing to work with me. The owner said video was supposed to be provided the weekend of her stay. Ownership came up with excuse after excuse to NOT give me the video they had.
We did everything possible for Bay Paws Pet Resort to make this right on their own terms, over a month to correct the damages done and take responsibility but they refuse, even deny any fault that this happened on their property. I’ve went to them personally first, then legally, and only after demand letters and working directly with their insurance, was able to settle the correct amount to pay for thousands in vet bills. I wasn't asking for anything more; just the vet bills.
On top of everything, I wasn't impressed with her stay. Her blankets and bed came back to us covered in feces and urine. Front Desk said they didn't have time to clean them before our arrival. This means to me she was laying in the middle of the floor all weekend for a reason; on top of being injured.
I struggle to post this; I don't leave bad reviews but the community needs to know my experience. Make your own opinion and own decisions while doing business with them. I regret taking my dog here after my worst fears came to life. Save yourself the heartache and torment.