BluePearl Pet Hospital & Emergency Vet

Or call (405) 749-6989 or email info.ok@bluepearlvet.com for more information.

• Alexa
  Apr 3, 2023
  DO NOT BRING YOUR DOG HERE - LIFE OR DEATH

  BluePearl has caused major, permanent damage to my dog and has blatantly lied on all documentation about my dog's condition and progress. What a truly horrible place with unethical veterinarians. Someone needs to take accountability and responsibility for their negligence, and they should not employ horrible veterinarians like this.

  I took my dog, Stella to BluePearl on Monday, 3/6/2023, for a leg injury she had while jumping and playing out in the backyard. I thought she tore or broke something in her leg. [Vet 1] said they would like to sedate her and giver her xrays. I agreed and [Vet 1] said she had a hock joint injury and wanted to put her in a splint. I agreed and the aftercare plan was to see my regular vet in 7 days for a splint change. They also gave me prescriptions for anti-inflammatory and pain medications for Stella. I called my regular vet (Healing Hands Vet) the same day and told them what had happened and made an appt so they could see her exactly 7 days from that day. When I brought Stella into my regular vet 7 days after going to BluePearl (3/13/2023), they noticed that Stella's splint was on incorrectly and too tight. Her toes were not showing, and her paw was 3x the normal size. The removed the splint and my vet looked at the xrays BluePearl sent over. My vet disagreed that Stella needed a splint to begin with and settled for a hock joint brace. After the splint was removed my vet examined her paw and we noticed not only was it swollen but bloody with hard paw pads and discolored tissue. They put a breathable bandage on and went home only to follow back up with my regular vet 2 days later. Upon my appointment back to my regular vet three days later (3/16/2023), we noticed more significant damage. Necrotic, dead tissue and paw pads, and missing flesh that left my dog's paw raw and exposed (muscle and bone were showing in some spots). My vet said she would most likely lose some paw pads. I called BluePearl on 3/16/2023 and asked to speak to a manager. They took my information to have a manager call me back. I had to call them 2 more times in order to get to a manager. Finally, on 3/21/2023 I spoke to [Manager], who then spoke to [Vet 2] about the issue. They told me to bring Stella in for free on 3/23/2023. On 3/23/2023, [Vet 2] examined Stella and said that she didnt have any bones exposed and none of her paw pads were dead. Even though my regular vet said the opposite and I could see and feel the bone and dead paw pads.
  [Vet 2] then said he will bandage Stella’s paw for free, no charge for the next 6 weeks or so. He recommended I bring her in 2x per week for a bandage change – Mondays and Thursdays, as that is when the surgical team and [Vet 2] are present there. I agreed, as I am helpless and needed some type of help and care for my dog. I really wanted to be refunded at this point but since they were offering to try to help fix their negligence for free, I was willing to accept. Stella got her bandage changed that day and on 3/27/2023 and 3/30/2023. I asked them how her paw was looking and the surgical assistants said [Vet 2] has been the one bandaging her up and says its going well, no issues.

  The following morning when I wake up, Friday 3/31/2023 I notice her toes are swollen because her nails were about two inches apart and they told me to keep an eye on this as it’s a sign of swelling. Since the surgical team at BluePearl was not there on Fridays, I called my regular vet and they told me to bring her in at the end of the day and I did.

  My regular vet removed her bandage and examined Stella’s paw. She told me she did not expect her to lose her entire main paw pad and I said “what do you mean?”, and she said “look, it is completely gone!” I said “what?”

  [Vet 2] told me none of her paw pads were dead and none would fall off. And they told me just the day before that Stella was doing fine with no issues. They never told me her main paw pad had fallen off. I wonder when they planned on doing that? My regular vet said she may need surgery and isn’t sure how she will heal up. She showed me how to bandage Stella’s paw and gave me all of the items I needed to do it so I can take care of her myself without having to drive 2 hours a week to BluePearl especially after I found out they flat out lied to me.

  1) The negligence of putting her initial splint on incorrectly and too tight which then caused my dog to lose part of her paw is unacceptable.

  2) [Vet 2] lied to me about her condition, downplayed it, and never told me about her paw pad falling off.

  I took my dog here for a possible leg/bone fracture and now she has come out with a disformed paw that is missing a pad and tissue. This is unacceptable and they need to be held accountable for their actions and negligence. I do not want any other families going through this like I did.

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