Lotus Pet Spa

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• Julian
  Jun 1, 2023
  Cut my dog and offered no refund

  If I could leave zero stars I would. I took in my previously injured dog that got his paw cut at a different groomer, so I entrusted Lotus Pet Spa to handle my pet with care. I made sure they were aware of the situation and as did my husband upon dropping him off. When picking up my dog, his groomer Rikki brought him out in tears because she had cut my dogs tongue. She apologized but did not offer any sort of compensation. I had the owner contact me who informed me my 10 pound dog was unmanageable (a comment I have never received in the 10 years I have had him and have been having him groomed regularly) and even admitted a more experienced groomer should have groomed him but yet continued to groom him and hurt him in the process and did NOT OFFER ANY SORT OF REFUND. Absolutely disgusted with this customer service and will not be returning. Not to mention a 10 pound dog grooming was $85. Go somewhere else. Don't waste your time or put your dogs in danger.

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