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- KatieAug. 26, 2021Horrible
I just had the absolute worst experience at this Petsmart. My dog has gotten her nails trimmed regularly at several Petsmarts and there has never been an issue. I recently moved to the area so I tried bringing her to this one for the PAWdicure Plus package because my current veterinarian does not do nail trims. Whoever was the receptionist at the grooming salon today (8/26/21) was rude from the beginning. In fact, I passed two other unhappy customers on my way into the salon who were audibly complaining about her rudeness. The groomers did not even have my dog in the back for 5 minutes before they brought her out. The same woman proceeded to explain that all they did was her nails and nothing else so I would still have to pay $20 for that but that my dog got stressed so "she could NOT come back" with no further explanation. She then said I would have to go to my vet to get her nails done and when I explained that my vet does not do that she said "well then go to a different vet" in an extremely condescending tone. My dog does not even weight 20 lbs and she has never had behavioral or aggression issues. If that grooming salon cannot even handle my docile dog I have no clue how they are able to properly handle any dog. I should not have had to pay anything for that experience when they did not do what I requested and basically traumatized my dog. To top it off, the bag that the treats I was going to buy were in broke on my way out of the salon and not one worker there offered to help me pick them up. I have never been so disappointed in customer service as I was at that grooming salon. I do not know whether it was lack of training or something else but that receptionist/groomer should not be handling anyone's pets.