PetSmart Springfield
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Reviews
- MitaliJul 20, 2019Grooming Review
just now
I take my dog to Petco for grooming, this time I decided to try Petsmart and took an appointment today. We reach there and there was a cold welcome reception, dirty room. The girl didn’t take us in because the vet form didn’t have an expiration date for rabbies vaccine that was administered only 5 months ago. We kept saying - please assume that it’s one year if there is no expiration- my pet can even travel internationally with the vet form I have. She said sometimes it’s 2 or 3 years and I need an expiration date, I reminded her that 2 years is more than 1. Why can’t you put 1 - she said, as per policy, I need expiry date (she couldn’t show me the policy, and explicitly said - I’m not sure if it’s documented on the site but it’s in the policy). Bonnie (the manager?) came and said the same thing. There was no attempt to be a smart and solutions oriented ”service provider” ... quite appalling.Needless to say, my last time stepping foot at the Petsmart Frontier drive grooming center. Got an appointment with Petco for tomorrow.
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