PetSmart Daly City
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- PaulMore than a year agoPLEASE, PLEASE<, THINK TWICE!!
I boarded my 12 year old dog at the Daly City PetSmart for five days. On day four I received a call informing me that my dog was vomiting and had been injured. My heart stopped, I felt like such a rotten human because I was helpless and 2,000 miles away.
The employee that called me was obviously extremely incompetent in caring for animals. First, I was told that his vomiting was most likely caused by a very noisy neighbor but not too worry, my dog was drinking water, jumping and playing. Jumping and playing?
Secondly, I was told that my dog sustained an injury and they were not sure how it happened. Then I was asked the most ridiculous question, do you want him seen by our vet and, of course, at my expense. I was just beside myself that someone would ask such a idiotic question. Mind you my dog is in their custody, sustains an injury, what a stupid question!
I know my dog and what this employee was telling me was a flat out lie.
I was told that the injury most likely was caused by his nails; impossible! Then, I was told it may have been from his bedding. What are they bedding him down with, sandpaper?
So, I am listening to these made up excuses feeling like a real ass for leaving my dog in a so called pet hotel at big box store. I should have known better and I take full responsibility for my dogs P.T.S.D.
When I arrive to pick my dog up the next day the story completely changes. Now, I'm informed that my dogs injury happened during "PlayTime" by an employee that witnessed it.
By this time it's pretty clear that these employees have no clue as to what is going on. I asked for incident report to take to my vet and got a NO-CAN-DO! Of course not.
Here is the story. My dog is 12 years old and so arthritic he has a very difficult time scratching fleas off or lifting his leg to pee. So jumping and playing, that's like telling me my 90 year old grandmother just finished the Boston marathon.
The best part. A manager calls me the next day and tells me the employee that told me in front of his manager that he witnessed the injury during playtime was lying. At this point I did not want to hear anything more.
I can tell you the experience my dog had was extremely stressful for him. When I arrived to pick him up his rear was covered in dried fecal matter which I brought to the attention of the manager that was present. He was not the same dog I dropped off just five days earlier.
I'm a rescue volunteer for three big rescue organizations. I'm also certified by the American Red Cross for Canine and Feline first aid and C.P.R. I know the signs of stress and lack of good care. My kennel person had a family emergency and that's how I ended up in the situation.
Please people, PLEASE THINK TWICE, If you care about your animal.