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PetSmart Charlotte - North Lake Mall

PetSmart is the #1 retailer of pet food and supplies in the United States, with more than 1000 stores across the country. In addition to pet food and supplies, you'll also find a Banfield Veterinary Clinic, PetsHotel/Doggie Daycare, grooming, training, and animal adoptions at this location. Visit Website

Or call 704-599-0475 for more information.


BringFido Guest Rating

PetSmart Charlotte - North Lake Mall has received a rating of 3.8 out of 5 bones by 9 canine critics on BringFido.

  • LeAnne
    More than a year ago

    I brought my puppy in for his first bath since i had the coupon. (Wouldn't normally pay someone to do a bath as i can do it in my sink, but hey, it was free) I saw a groomer with red/brown hair and she showed love towards my puppy since the first minute i brought him in. He came home smelling good and gave her lots of kisses from the few interactions I saw they had together. I will always bring him back to her.., If i could only remember her name..

  • Natalie
    More than a year ago

    I had Stephanie Ross groom my 2 dogs and they loved her! My 2 dogs are small and finicky. I was very worried about how they would act for her. They loved her and were wonderful little angels for her. I think it has to do with her calm demeanor and compassion towards my babies. I would definitely recommend her to anyone with small dogs!! I tell them, "we're going to see Stephanie" and they get super excited. She will be their groomer for life!

  • Elizabeth
    More than a year ago

    I have been to this groomers for a year now. However, I had Aderick this weekend. He split my puppies back nail in half (after I said to leave the nails alone when I dropped him off. For the cut, I asked for the face, butt and nails cut and he snipped and scratched part of my dogs butt hole so bad that my puppy whimpers in pain and it has been 2 days since the groomers. I don't recommend Aderick! Stay AWAY!

  • Kathy
    More than a year ago
    Filthy and trashy

    I took my baby here for a grooming appt. It was my first visit to this PetSmart. The salon was filthy and I asked to speak to the person who would be grooming my dog. There was one dog being groomed at the time by a guy talking on his cell phone at the same time??! That was my dog's groomer. He told the person he was speaking to "I've got to hit you back, I've gots to talk to somebody"...Seriously?? If you have scissors or clippers to my dog, I don't want you on your stupid cell phone!!! I left. Disgusting.

  • Lisa
    More than a year ago
    petsmart @ morthlake #1510

    I brought my dog in to begroomed and an employee named terese approached me,she asked me if she could help me. I told her why I was there....She told me not to let anyone here groom my dog..I later overheard her talking to another employee stating "Let's see hoe great the manager will feel about grooming now'.How disguising Petsmarts OWN employee sabotaging their business....PetSmart you need to fix that....

  • Dawn
    More than a year ago
    Great Groomer

    We have used Stephanie at the Pet Smart at Northlake Mall three times, and she has done a superb job of grooming our Bichon Frise. We highly recommend Stephanie as a groomer.

  • Dd
    More than a year ago


  • TD
    More than a year ago

    Here is the rating sorry :)


  • Kori
    More than a year ago
    Give it another Chance....

    The first time I went to Petsmart for my Terriers grooming I was HIGHLY disappointed. Since I tried several different groomers still unsatisfied. Being that Paetsmart is right near my home, I decided to give it a second chance. Portis' groomer, Aderick, was very professional. He made sure my expectations of his services were clear Upon return, I found Portis' cut smooth and very well groomed. I WILL go back, but only if Aderick is working!

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PetSmart Charlotte - North Lake Mall