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PetSmart Charlotte - North Lake Mall

10245 Perimeter Parkway, Charlotte, NC, US, 28216-2441
Monday-Saturday 9am-9pm; Sunday 10am-6pm

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Or call 704-599-0475 for more information.


PetSmart is the #1 retailer of pet food and supplies in the United States, with more than 1000 stores across the country. In addition to pet food and supplies, you'll also find a Banfield Veterinary Clinic, PetsHotel/Doggie Daycare, grooming, training, and animal adoptions at this location.


BringFido Traveler Rating

PetSmart Charlotte - North Lake Mall has received a rating of 2.8 out of 5 bones by 15 dog owners on BringFido.

  • More than one year ago.

    I brought my puppy in for his first bath since i had the coupon. (Wouldn't normally pay someone to do a bath as i can do it in my sink, but hey, it was free) I saw a groomer with red/brown hair and she showed love towards my puppy since the first minute i brought him in. He came home smelling good and gave her lots of kisses from the few interactions I saw they had together. I will always bring him back to her.., If i could only remember her name..

  • More than one year ago.

    I had Stephanie Ross groom my 2 dogs and they loved her! My 2 dogs are small and finicky. I was very worried about how they would act for her. They loved her and were wonderful little angels for her. I think it has to do with her calm demeanor and compassion towards my babies. I would definitely recommend her to anyone with small dogs!! I tell them, "we're going to see Stephanie" and they get super excited. She will be their groomer for life!

  • More than one year ago.

    I have been to this groomers for a year now. However, I had Aderick this weekend. He split my puppies back nail in half (after I said to leave the nails alone when I dropped him off. For the cut, I asked for the face, butt and nails cut and he snipped and scratched part of my dogs butt hole so bad that my puppy whimpers in pain and it has been 2 days since the groomers. I don't recommend Aderick! Stay AWAY!

  • More than one year ago.
    Filthy and trashy

    I took my baby here for a grooming appt. It was my first visit to this PetSmart. The salon was filthy and I asked to speak to the person who would be grooming my dog. There was one dog being groomed at the time by a guy talking on his cell phone at the same time??! That was my dog's groomer. He told the person he was speaking to "I've got to hit you back, I've gots to talk to somebody"...Seriously?? If you have scissors or clippers to my dog, I don't want you on your stupid cell phone!!! I left. Disgusting.

  • More than one year ago.
    petsmart @ morthlake #1510

    I brought my dog in to begroomed and an employee named terese approached me,she asked me if she could help me. I told her why I was there....She told me not to let anyone here groom my dog..I later overheard her talking to another employee stating "Let's see hoe great the manager will feel about grooming now'.How disguising Petsmarts OWN employee sabotaging their business....PetSmart you need to fix that....

  • More than one year ago.
    Great Groomer

    We have used Stephanie at the Pet Smart at Northlake Mall three times, and she has done a superb job of grooming our Bichon Frise. We highly recommend Stephanie as a groomer.

  • More than one year ago.
    Never go back

    First of all they know nothing about poodles. Poodle puppies are groom at 4 5 weeks of age. they review bottoms of their feet face and butt changed so the poop doesn't stick to their hair. when they finally agreed to cut my then 9 week old puppy they asked if she had her rabies shot yet ummm she's 9 weeks they dont' get one to they are 4 months old duh. the 2nd time i brought her in they didn't even complete her. they said she was moving around so much that they thought she would hurt herself. umm you can't get another person to hold her while the other persons takes the trimmers and trim her. she's not a piece of meat you can't just hook a puppy to a leash on a table and attempt to groom her when she isn't used to it. They didn't even put the clippers against her skin just to get her used to the movement and sound. she was scared and traumatized. when I picked her up all they did was shave her and I didn't even want her trimmed down to the skin. she's a poodle and puppy at that she should of had some hair still on her and it was uneven. toenails were not done at all either was her neck and face. her ears were soaked not sure why she said that she dipped her head in the water dish. I was not happy she's a purebreed with AKC papers I plan on breeding her they could of really injured my dog. They messed with the wrong person. I have a degree in veterinary science and I have grown up with poodles all my life my mother still breeds them. The dog is not just a family pet to us but is worth alot of money.

  • More than one year ago.


  • More than one year ago.

    I had an appointment to see the Vet at Banfield at 4:30 pm with 3 week old puppies. I waited for 4 hours and finally a Vet came in to say she would be there in a few minutes. When she finally did come back in I advised her that I had waited for over 4 hours and this was appalling. I was the last customer there and I was told they close at 7:00. It was very apparent that they had forgotten about me and I had 3 week old puppies. Dr. Pantera or Dr. Harris were appalling. Don't have Dr. Pantera treat your animals. i have been there before and she was not very nice to other customers. I have the Wellness plan with them and they tried to charge me an office visit. Dr. Mclean is wonderful, but he is only there at this location on Friday. I will not take my animals to Banfield again.

  • More than one year ago.

    Here is the rating sorry :)

  • More than one year ago.

    I agree with Kori. We had a bad first experience with the grooming department, but the second time Aderick took care of us and our standard Poodle was beautiful. The first time, (Just say i had to tilt my head to make it straight).....Poor girl....But after Aderick straightened it out the second time so many people commented on her cut!!!! :) THanks Aderick.

  • More than one year ago.
    Give it another Chance....

    The first time I went to Petsmart for my Terriers grooming I was HIGHLY disappointed. Since I tried several different groomers still unsatisfied. Being that Paetsmart is right near my home, I decided to give it a second chance. Portis' groomer, Aderick, was very professional. He made sure my expectations of his services were clear Upon return, I found Portis' cut smooth and very well groomed. I WILL go back, but only if Aderick is working!

  • More than one year ago.
    Will NEVER Go Back!

    I wish I had read the previous reviews as well because we gave them a 2nd chance after the last time (another story) because they were booked up at Perms and Paws (her regular spot). We asked for a trim and that attention be paid to her ears as they are prone to infection. Dropped her off with a scheduled appt. at 1:30. It was after 7pm before she was done! My dog had been SHAVED!!! I was furious! The "trashy" people did not react at all when I said I was not happy and this was clearly not what I wanted. They only shaved inside her ear and let the hair fall into her ear causing irritation. The outside of her ears still had matting! DO NOT GO HERE!!!

  • More than one year ago.

    I came on here to write my review, and saw the only other posting was a negative one as well. I wish I saw that before taking my dog to be groomed here because I had a similar experience! There should be a ranking lower than 1, because 1 is being generous if you ask me. I had my dog groomed here and couldn't believe the way they treated the dogs. It's not a good sign when my dog is DRAGGING me out of the store after being in their care. It's obvious these people weren't trained on how to handle animals. Or if they were, they just don't give a crap. I agree 100% with Jackie from Charlotte's description of these people being trash. Aside from being extremely rude and unprofessional, they were far to rough with not only my dog, but others, when leading them to the back. PLEASE, IF YOU CARE ABOUT YOUR PETS' SAFETY & WELLBEING....DO NOT BRING THEM TO THIS PETSMART! It's worth paying the extra money to take them to a REAL professional, instead of these hacks that call themselves professionals.

  • More than one year ago.
    Awful Grooming Center!!!

    I had my dog groomed here and I was livid by the time it was over. First of all, they said to give them 4-5 hours. Sounded like an awful long time for a simple wash but I dropped him off. After three hours they asked me to come pick him up because he kept going to the bathroom inside the cage. I'm not sure why he was in the cage being neglected instead of being attended to. When I went to pick him up, he was on a leash that was far too small for him and looked like it was choking him. The trashy people that work back there have no place being around animals as they are clearly not animal people. They treated my dog more as a nuisance than anything else and I fear how he was treated when I wasn't there! When I got there, his eyes were bloodshot, I'm not quite sure why! After I picked him up and went home with him, I noticed scratches on his legs that he wouldn't let me touch. I wouldn't trust these cruel people anywhere near my dog if they paid me! They need to be fired!!!

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