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- WMore than a year agoBig mistake going to PetSmart Pet Salon in Nanuet!!!
I took my 50-lb. collie mix into PetSmart’s pet salon for her first nail trimming on Saturday, 1/4/2014. ***Big mistake going to PetSmart in Nanuet!!!*** As I walked out of the pet salon, I watched through the glass as the groomer attempted to lift my dog onto the table. My dog, who is 13 years old, is normally docile when she feels securely held. Maybe the groomer miscalculated her own abilities or my dog’s size, because the groomer, struggling to lift my dog, caused my dog to hit her head on the table on the way up, and blood started gushing from my dog’s mouth!!! I ran back and my dog was returned to me immediately, with the groomer telling me, “I think you should take her to the vet.” Gee, thanks for the tip! Too worried to care about the groomer’s lack of apology or compassion while my dog was bleeding all over the salon floor, I rushed my dog next door to Banfield Pet Hospital. They anesthetized my dog and cauterized to stop the bleeding quickly and efficiently. They concluded that my dog must have bit her own tongue when the groomer caused her to hit her head on the table.
Then, the manager on duty stopped by to relay even better news about the groomer: she had told her manager that my dog’s mouth was already bleeding when we entered the pet salon, and that my dog never touched her grooming table. When I challenged her story (pretty angrily, as you can imagine), she changed her tune. Guess she was too busy abusing my dog to notice that I was watching. If she doesn't lose her job for being a careless, inept groomer, I hope she loses her job for being a liar! The manager offered to pay for the anesthesia and services to patch up my dog at Banfield, but NOT ONCE did anyone apologize for causing my poor dog to leave PetSmart Nanuet WORSE than when she went in. I had to carry my dog out to the car, and into the house. A day later, she’s still hugging the walls as she walks to her bowls. Do your dog a favor: get him or her groomed at Banfield instead of the PetSmart salon. Your dog will get out of the store still conscious, and be able to kiss you thanks!