PetSmart Southern Pines

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• Carol
  More than a year ago
  Manager

  Today the manager told my friend and me to leave the store because we were standing in the store with my dog having a polite conversation about training issues. My friend was wearing a shirt with her logo on it which I assume indicated to the manager that she was a trainer. He said that he overheard us talking and it appeared that I was receiving training from her which was not allowed in their store. He went on to say that PetSmart had their own trainers and we were not allowed to be in the store discussing dog training. I think PetSmart just lost two customers.

• Genita
  More than a year ago
  Mrs.

  I do not like this place anymore. The manager there is rude. He talks to customers as if he is doing them a favor by just standing there. He refused to help me when I asked him for assistance. He laughed at me and walked away. I do NOT like this new person!!

• Donna
  More than a year ago
  Ms

  This store used to be the best place for customer service. The manager Harold is very rude and condescending to his customers and employees. I watched him berate an employee for helping me. The employee was working on a display when I asked her for help and Harold came over and yelled at her because she stopped. I took up for her and the manager looked at me and said, "I'm not talking to you". Needless to say, I will not be going back in there. I felt sorry for the poor girl he was berating!!

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