PetSmart is the #1 retailer of pet food and supplies in the United States, with more than 1000 stores across the country. In addition to pet food and supplies, you'll also find a Banfield Veterinary Clinic, PetsHotel/Doggie Daycare, grooming, training, and animal adoptions at this location.


BringFido Traveler Rating

PetSmart Tucson has received a rating of 1.0 out of 5 bones by 3 dog owners on BringFido.

  • More than one year ago.
    Angry Manager (Joe) Chases Away Good Customers!

    My husband and I were shopping with our dog today at the PetSmart on East Grant Rd, Tucson, AZ, and had training treats to reinforce good behavior with us (using a PetSmart clicker). We were suddenly approached by the manager and told to leave. He asked us no questions. He said, "You can't train your dog here. You'll have to leave the store." I told him that we visit the store every week to buy food and toys and that we always train him as we walk through the store. He said, "No, you'll have to leave. You can't train your dog here. It's store policy. We have dog obedience classes here." I said, "We aren't trainers. This is our pet, and we're only socializing him." He was relentless. He went on and on and seemed so agitated, as if there had been a slew of professional dog trainers coming in with clients and their dogs. Yet, he never asked us who we were, nor did he approach us with any kind of courtesy.
    Finally, we put back the food we were about to purchase and said we'd never shop at PetSmart again. It didn't seem to bother him at all, but he did say that we could stay if we weren't professionals. I thought, Now why would I want to buy anything from a store that had a manager who would verbally accost a customer without asking any questions?! It also occurred to me that dog trainers don't sell food. So, why would the store not welcome anyone who wishes to purchase store items and reinforce good dog behavior?!
    The whole experience was a stunning example of failed customer service. This manager has lost the company thousands of dollars from a heretofore great customer. We've since talked to several ex-customers and they have had similar experiences with Joe the manager.

  • More than one year ago.
    Oracle store petshotel is terrible

    This petshotel is the worst I have ever seen. They do not take care of your dog and do not give them the out of cage time you pay for. My dog was stiff and couldnt walk from spending so much time in the cage. he was also covered in feces when I arrived and his bedding was soaked in urine. The manager was a complete jerk about it and refused to refund any of my money,

  • More than one year ago.
    Beware - the hotel is a fraud!

    BEWARE! This store is a complete fraud! They do not take care of your pet and do not give them the out of cage time you pay for! I boarded my Great Dane at this store the first time and discovered that he was not receiving the amount of out of cage play time I had paid extra for. I was unhappy, but assumed it was an oversight. However, the second time I boarded my dog for four days. I returned early and went in to the store about 4 hours before they expected me. I was appalled at what I found. Not only was my dog not in the play area as I had paid for... his bed was completely soaked in urine and he had several severe soars from lying in his own waste. He was also very stiff and had difficulty walking due to the fact he was not allowed outside of his cage all day long. I asked to review the tapes to see if he had ever been out of his cage and the manager refused... he also refused to pay for the ruined dog bed ($75) and was extremely rude to me. He would not even help me carry the soaked bed to my truck. I complained to the store district manager and he was not very helpful either. I ended up having to pay over $300 in vet bills due to the joint pain and soars covering my dog.

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