PetSmart Barrhaven
3161 Greenbank Road, Unit 63, Nepean, ON, CA, K2J 4H9
Or call 613-843-9977 for more information.
Description
PetSmart is the #1 retailer of pet food and supplies in the United States, with more than 1000 stores across the country. In addition to pet food and supplies, you'll also find a Banfield Veterinary Clinic, PetsHotel/Doggie Daycare, grooming, training, and animal adoptions at this location.
Reviews
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More than one year ago.
only go for the groomingI have been to many groomers with my goldendoodle and this salon is by far the best customer service and overall haircut that i've seen so far. very friendly employees that always remember my dogs' name. I find the employees in the actual store sales less friendly and one younger blonde girl who identified herself as the manager (dont remember the name) is especially gritty to deal with.
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More than one year ago.
Will NOT be going backLAZY!! Instead of giving my dog a proper grooming, they decided to just shave him down to bare skin. It's the middle of winter!! It reaches -30 with the windchill. Are you serious? My poor dog has literally not stopped shivering since we brought him home, and refuses to even go outside to go to the washroom (Can't say I blame him!)
Clearly they were just looking to get their customers in and out quickly. No care for the dog's well-being, and the customer's happiness.
Since then, we've talked to another groomer and a couple fellow dog owners- and everyone's response was to never take him back there because of the extremely poor job they did.![]()
More than one year ago.
POOR POOR POORScheduled appointment not honored. Management won't acknowledge there's a problem, yet the grooming prices still go up.
No value, no customer service, I'm not sure I want them touching my animals anymore. Shame on you Petsmart Barrhaven!!
Bryan E. Nepean![]()
More than one year ago.
Poor Poor PoorBooked a dog grooming appt for July 15th. get to the store and they have no record of this, yet the manager acknowledged taking the appt on the phone. Instead of trying to rectify this error, they stood around CLUELESS. They made NO effort to honor the appointment, and frankly I have a tough time doing business with amateurs. JEERS Petsmart Barrhaven, JEERS
Bryan E.![]()
More than one year ago.
Awful Staff and ServiceAbsolutely gate this store. The staff are unfriendly and unhelpful. The shelves are never stocked. If you ask for help it is a major inconvenience to them. You can generally find at least three employees fawning over a dog while six customers wait for assistance - need to realize it is the humans who own the wallets. Never ever shopping there again.
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More than one year ago.
Do What I DoWhen I take my two dogs into this PetSmart location for grooming, a bath and/or nail trimming, I STAY and OBSERVE.
By so doing, I know that I'm getting what I'm paying for, plus the dogs can see me and they behave better, I think.
Works for me.
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More than one year ago.
Love PetSmartI have take;n my lab here 3 times and am booked for her 4th visit. I get the Furburator Treatment and it is AMAZING. Her shedding all but stops and she seems to like it there, she gets all excited every time we walk in the door, I take that as a good sign. I will continue to go to the PetSmart in Barrhaven.
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More than one year ago.
Great Job!My bordercollie/lab mix is three years old and had never been groomed professionally before. I was a little nervous after reading the bad reviews on this website... I must say I returned to this site to write a review and let you all know what a GREAT job they did on my dog, Bella. I believe it was Chelsea ( Im soo sory if I have the wrong name) that groomed Bella and she did an AMAZING job I couldnt have been more pleased! I also had talked to Ellen on the phone and she was very informative and helpful. I'll definately be coming back! Thanks Ladies :)
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More than one year ago.
Happy dog parentI am surprised by all the bad reviews about the Barrhaven Petsmart grooming! I actually brought my dog there after a bad experience with another groomer. I found the groomer (Ellen) was very willing to listen to my concerns and more than happy to accommodate my particular "fussiness " about my dog's coat. I have a cockapoo and I very much dislike the "shaved off" look. We like a shaggier/cuddly coat. I told her this and described what look I wanted. She did exactly what I asked and therefore I have been bringing my dog to her every time since. The nails are always done (contrary to what many other people said. We have been very pleased!
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More than one year ago.
Cat GroomingMy cat Muffin really enjoys having her 'lion cut' from Angela. Muffin just lies back and relaxes while Angela does the job quickly and very pleasantly. Because my cat has an undercoat beneath her outer long hair coat, she really enjoys having the shave as she feels the warm human hand when being petted. Angela is number one in Ottawa for cat hair cuts. I always use her services.
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More than one year ago.
GroomingEXCELLENT STAFF!
Appriciate them for what they do!![]()
More than one year ago.
groomingI brought my 5 pound Maltese to be groomed. I did warn them that she did not like a bath... they called me 1 hour later to say that she was a really bad dog and it took 3 of them to bath her - they did a horrible cut and did not offer any discount for the job they did not do - after bringing her to Bark and Fitz, the lady said she was a very good dog (even though she didn't like the bath) was able to do everything perfectly.
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More than one year ago.
bad job turned goodI have always taken my dogs (3dogs) to the Petsmart groming here in Barrhaven the customer service was ALWAYS good but the last few times I brought my dogs they just looked awful, Like there hair had been cut with fingernail sissors!! But I emailed there customer service and I was called the next busness day by there grooming manager and she gave me 30% off all my dogs to come back again......and I have been getting her to do all there hair cuts and they are perfect! Her name is angela and I would really recomend going to her! We have had many happy goomings since.
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More than one year ago.
GROOMINGWORST EVER! DONT TAKE YOUR DOG TO THIS PETSMART! CANT BELEIVE THE SERVICE AWFUL.... I AM SHOCKED WITH THE GROOMING SERVICE! THEY SHAVE YOUR DOG...LAZY AND THE NAILS ARE NEVER DONE!
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More than one year ago.
customer service sucks!ive been there only once ..... the second visit was the worst customer service EVER! at the pet grooming care...
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More than one year ago.
GROOMINGI have used the grooming service at this location 5 times now and every time i'm extremely disappointed. I used this place because it's close to my home, but I will be looking for a new place from now on. Every time I pick up my dog after getting her nails cut, they look as if they've never been touch. They are the same length and when I ask about it they ensure me that they have been cut. Today was the last straw. My dog was dropped off to get a bath, nails and ears done. When I picked her up she just smelled like wet dog. It was if no shampoo was even used. I complained that my dog still smells and the groomer was very defensive and ensured me that she was washed with shampoo. The groomer offered to wash her again but i'm still upset at the fact that it should have been done right the first time. The service at this location is extremely crappy on the weekends! They rush all their weekend jobs to get the dogs in and out as fast as they can with no quality on the service provided even if you've made an appointment a head of time!
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More than one year ago.
GroomingI have taken our dog to the Barrhaven grooming store many times. Our dog always look wonderful and they do an amazing job. They are always friendly and if I have any concerns they always address them. I'm very pleased with their service.
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More than one year ago.
groomingThe hair cut was ok and they also said they did her nails. Brought her to the vet the next day and they said the nails were never done.
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More than one year ago.
GroomingMost of what you expect from a large chain in regards to most services. I give this location 3 bones because of the grooming salon. It is not an easy place to get an appointment - and forget walk-ins! You would think that with all the popularity, they would do an amazing job - but for the price, the quality is dissapointingly mediocre. I brought my dog in for the works, suppose to include, cut, shampoo, whitening, teeth and ear clean, and claw clipping. We got him back and his nails had definately not been clipped, and the his ears were not clean. I was very dissapointed in the service, especially when I pointed it out and the groomers insisted it had been done.
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