Or call 613-843-9977 for more information.
- BenMore than a year agoonly go for the grooming
I have been to many groomers with my goldendoodle and this salon is by far the best customer service and overall haircut that i've seen so far. very friendly employees that always remember my dogs' name. I find the employees in the actual store sales less friendly and one younger blonde girl who identified herself as the manager (dont remember the name) is especially gritty to deal with.
- AliciaMore than a year agoWill NOT be going back
LAZY!! Instead of giving my dog a proper grooming, they decided to just shave him down to bare skin. It's the middle of winter!! It reaches -30 with the windchill. Are you serious? My poor dog has literally not stopped shivering since we brought him home, and refuses to even go outside to go to the washroom (Can't say I blame him!)
Clearly they were just looking to get their customers in and out quickly. No care for the dog's well-being, and the customer's happiness.
Since then, we've talked to another groomer and a couple fellow dog owners- and everyone's response was to never take him back there because of the extremely poor job they did.
- BryanMore than a year agoPOOR POOR POOR
Scheduled appointment not honored. Management won't acknowledge there's a problem, yet the grooming prices still go up.
No value, no customer service, I'm not sure I want them touching my animals anymore. Shame on you Petsmart Barrhaven!!
Bryan E. Nepean
- BryanMore than a year agoPoor Poor Poor
Booked a dog grooming appt for July 15th. get to the store and they have no record of this, yet the manager acknowledged taking the appt on the phone. Instead of trying to rectify this error, they stood around CLUELESS. They made NO effort to honor the appointment, and frankly I have a tough time doing business with amateurs. JEERS Petsmart Barrhaven, JEERS
- PamMore than a year agoAwful Staff and Service
Absolutely gate this store. The staff are unfriendly and unhelpful. The shelves are never stocked. If you ask for help it is a major inconvenience to them. You can generally find at least three employees fawning over a dog while six customers wait for assistance - need to realize it is the humans who own the wallets. Never ever shopping there again.
- WayneMore than a year agoDo What I Do
When I take my two dogs into this PetSmart location for grooming, a bath and/or nail trimming, I STAY and OBSERVE.
By so doing, I know that I'm getting what I'm paying for, plus the dogs can see me and they behave better, I think.
Works for me.
- KimberlyMore than a year agoLove PetSmart
I have take;n my lab here 3 times and am booked for her 4th visit. I get the Furburator Treatment and it is AMAZING. Her shedding all but stops and she seems to like it there, she gets all excited every time we walk in the door, I take that as a good sign. I will continue to go to the PetSmart in Barrhaven.
- JenMore than a year agoGreat Job!
My bordercollie/lab mix is three years old and had never been groomed professionally before. I was a little nervous after reading the bad reviews on this website... I must say I returned to this site to write a review and let you all know what a GREAT job they did on my dog, Bella. I believe it was Chelsea ( Im soo sory if I have the wrong name) that groomed Bella and she did an AMAZING job I couldnt have been more pleased! I also had talked to Ellen on the phone and she was very informative and helpful. I'll definately be coming back! Thanks Ladies :)
- ShelleyMore than a year agoHappy dog parent
I am surprised by all the bad reviews about the Barrhaven Petsmart grooming! I actually brought my dog there after a bad experience with another groomer. I found the groomer (Ellen) was very willing to listen to my concerns and more than happy to accommodate my particular "fussiness " about my dog's coat. I have a cockapoo and I very much dislike the "shaved off" look. We like a shaggier/cuddly coat. I told her this and described what look I wanted. She did exactly what I asked and therefore I have been bringing my dog to her every time since. The nails are always done (contrary to what many other people said. We have been very pleased!
- BettyMore than a year agoCat Grooming
My cat Muffin really enjoys having her 'lion cut' from Angela. Muffin just lies back and relaxes while Angela does the job quickly and very pleasantly. Because my cat has an undercoat beneath her outer long hair coat, she really enjoys having the shave as she feels the warm human hand when being petted. Angela is number one in Ottawa for cat hair cuts. I always use her services.
- PattyMore than a year agoGrooming
Appriciate them for what they do!
- KaarinaMore than a year agobad job turned good
I have always taken my dogs (3dogs) to the Petsmart groming here in Barrhaven the customer service was ALWAYS good but the last few times I brought my dogs they just looked awful, Like there hair had been cut with fingernail sissors!! But I emailed there customer service and I was called the next busness day by there grooming manager and she gave me 30% off all my dogs to come back again......and I have been getting her to do all there hair cuts and they are perfect! Her name is angela and I would really recomend going to her! We have had many happy goomings since.
- NickyMore than a year agoGrooming
I have taken our dog to the Barrhaven grooming store many times. Our dog always look wonderful and they do an amazing job. They are always friendly and if I have any concerns they always address them. I'm very pleased with their service.