Camp Bow Wow Coppell
- ShelbyJun. 12, 2019Never again!
Well, where do I start with my list of complaints? If I could give zero stars, I would.
This is a business marketed as "premier dog care franchise," and heir prices certainly reflect it - $78/night for two dogs. A price my fiancee and I decided to take on for the promise of superior care for our fur babies.
Over the last 8 months we have boarded the dogs for several nights no less than 5 times (costing several hundred dollars per stay).
Every time we went to check the cameras to see our dogs in the indoor or outdoor play yards, they were nowhere to be found. The first few times, we figured it was a coincidence. As it started to happen more, I called to inquire and was always told, "oh, we just put them back for a rest," or "we are just rotating the dogs." Sure, that sounds plausible.
Well, last weekend, during what will for sure be our dog's last stay at the facility, we tuned into the cameras to see nearly every dog in a single play yard, with the exception of our two dogs, who were isolated in a yard alone. When we called to find out why, we were told that one of our dogs had been aggressive with another dog. When my fiancee arrived to pick the dogs up, no incident report had been filed. When he was shown the video, it simply showed two large dogs playing.
Why were we not contacted if our dog had been aggressive? If there had truly been a "scratch injury" that occurred, why were we not contacted? Were the other owners contacted? Where were the "camp counselors" who are supposed to be monitoring behavior in the yards?
Well, I can tell you one thing - neither Colby (manager), nor Chuck (the owner) had answers. Chuck very literally *promised* to get back to us quickly, yet 36 hours passed without contact. When he finally did reach out, he chose to do so at nearly 9PM. To summarize our communication with these individuals in one word: INCOMPETENT.
An absolute joke of a "premier" service. These individuals consistently kept our dogs kenneled while charging us for a daycare service. If our dogs had been problematic prior to this incident, we should have been contacted for the safety of our dogs and the safety of others.
We will be taking our money elsewhere and highly suggest you do the same. My understanding is that Chuck also owns the Grapevine location.
Board at your own risk.
- JESSICAMore than a year agoNever Ever!
DO NOT send your precious pets here! Our poor dog got left in his crate because they "FORGOT about him" after a little foot injury. We gave them another chance for boarding over the weekend and it was a JOKE. He "ran out" of a week's worth of food (for 3 nights) and there was MINIMAL playing... the dogs get left in their crates during weekend boarding ALL DAY except for 3 short hours spread out. We don't pay $50 a day to have our dog sit in a wire crate ("cabin" in a joke... it's a wire crate). We tried to confront the staff about this and were told inaccurate information.... because when you have open cameras in the play yards, you can't LIE that they are out. We watched every 30 minutes to be able to accurately say that they lied to us. (PROOF!)
If you care about your sweet pets... don't go there. We have also run across a handful of other pet owners who no longer go there, as well. TERRIBLE TERRIBLE TERRIBLE!