Doggie's Day Out
- Mrs.Aug 9, 2022Rude & Unprofessional Service
My dog's ears were not cleaned again.
When I said to the people at the counter his ears were not cleaned or plucked after I checked them, the people at the counter said to me, "They don't pluck too much hair so it won't irritate the dogs ears." They appeared to be expecting to give me this rehearsed answer.
They told me to take him to the groomer. I asked, "Do you want me to take him", they said, yes. First time this happened, for in the past the person at the counter would kindly walk him over. (they would always forget to do something like trimming his nails, not shaving his feet, not plucking his ears, etc.)
There were 3 people at the counter. I caught the female on the right making faces to the other two as I turned back before exiting towards the groomer as they had instructed me to do.
I told the groomer my dog's ears were dirty and still had hair in them. (It was the same amount as when I dropped him off.) She said she did his ears and proceeded to patronize me with her ridiculous reason. She said, "You can't pluck too much hair out of a dogs ears because it irritates, he shook his head."
She said, "You can remove clumps, but it's okay to have hair left in the ears." Not once did she say, let me take a look, or how can I fix this.
I have taken my dog to a Veterinary clinic for years to get their ears plucked and the Doctors never gave me excuses like she did. Veterinary Doctors thoroughly cleaned and plucked my poodle's ears. I also groomed my poodle for 11 years. I have cleaned and plucked my dogs ears with no irritation to my dog.
Someone at Doggie's Day Out actually cleaned his ears correctly in the past.
The groomer did a sloppy job and used her created & insulting information to justify my dogs DIRTY ears that were NOT cleaned or plucked.
I didn't answer her ridiculously condescending reason for giving me subpar service because her face was resolute and passive aggressive. I said, okay, and walked out.
The person behaving inappropriately by making faces behind my back came outside, as I put my dog into the car, to confront me about not paying after I had just walked out of the groomers side, WHERE THEY HAD SENT ME.
As I put my dog into the car she said to me, "You didn't pay" with an inappropriate tone and aggression.
I was standing outside of my car, with my credit card in my hand about to go back inside to pay.
I answered her sharply for coming towards me to accuse me of doing to them what they had obviously done to me.
What's curious is why did they give themselves permission to behave this way towards "me".
This young lady and the groomer are unprofessional. They treated me like trash.
This place used to be nice.
Never perfect, but friendly and respectful.
If there was ever a mistake they pleasantly and quickly fixed it. Not anymore.
Someone called and apologized for a groomer neglecting to clean his ears the last time he was groomed. They were kind and said they didn't want to lose my business. We gave it another try and used the groomer they suggested and we wholeheartedly regret it. We won't be returning to sign up for
horrible service and abuse.
I have pictures that show my dog's ears before and after I cleaned and plucked them myself. They show what the groomer should have done, but failed to do.
- StashleyFeb 10, 2020Doggie’s Best Day Out
My 2 dogs love playing at Doggie’s Day Out! The staff really love dogs and it shows. The grooming department is fantastic as well! Pearl is incredibly talented and knowledgeable.