Banfield Pet Hospital1100 West 78th St, Richfield, MN, US, 55423
Or call 612-861-1951 for more information.
Conveniently located inside Petsmart, Banfield Pet Hospital offers superior medical care for pets. At the present time, they're considered one of the leading pet hospitals in the United States with more than 700 locations nationwide. Visit Banfield today and your pet will be 'treated like family' by the veterinarian and entire staff.
More than a year ago
Botched surgery on my dog
Please pass this on to fellow animal lovers. My dog needed surgery for the removal of foreign objects. I brought her here. They took x-rays and told me they saw two items. I told them to go ahead and do the surgery. Please take this fact to heart - veternarians don't have to be a surgeon to operate on your animal!!! There is no standard of care for animals like there is for people. The four hour delay getting her into surgery didn't help. The three hour surgery to find the foreign objects didn't help. Another x-ray and another hour of surgery resulted in the removal of the foreign objects. However, the surgery was so messed up that I had to take her back to the vet every day for 5 days. Another surgery did not stop the weeping of the wound. My dog lost 8 lbs and incredibly stressed out with her hair falling out. The vet finally said if the 2nd surgery didn't fix her I would have to take her to another hospital. The 2nd surgery did not stopped the oozing and weeping. The ER animal hospital operated and she is doing much better. Due to the two previously messed up surgeries, we have to deal with damage from her internal organs having adhesions. Banfield - this location is a partner hospital - so corporate is just as responsible as the local office for this outcome. They won't tell me how they have addressed this procedurally with the vet or within the hospitals. Banfield admits this was a "failed operation." They leave the burden of paying the ER vet's bill to the tune of $2600. A visit to the ER vet would not have been necessary if the first vet from Banfield was competent. Nice.