- AlmaMar. 19, 2021UFURIA saved my dog
I found Ufuria 6 months ago and my experience so far has been great. At Ufuria you have everything under one roof: daycare, grooming, food, toys, supplements... it is one of the things that I like the most, that I don't have to drive anywhere else. About the daycare they do a dog evaluation for first timers and based on it they determine what is the best for your dog, in my case I thought that they would not accept her because she has anxiety problems and didn't socialize with other dog (this is the main reason why I brought her) to my surprise they accepted her and have worked with her during all this time. I see that now she is more comfortable with other dogs and has made great progress. At first it was not easy because she had allergic reactions (due to the stress of her anxiety) but with time and with the great help of the entire Ufuria team, she now feels comfortable and loves to come and play with other dogs. They have different options for daycare: half days, full day, 5/10/20 days packages which is very helpful. I also use their grooming service and it is excellent, they use top quality products and I have not had any problems with my dog's skin allergies. Ufuria has a wide variety of healthy foods to choose from and they often have promotions. All the workers are very friendly and they really care about your dog. Their prices are affordable and I definitely recommend it. For my adopted dog and for me it has been a blessing to found Ufuria.
- MadonnaMore than a year agostaff
The employees and owner were rude, grooming was good but no feed back about my dog.
I will never take my animals there again.
- WendyMore than a year agonot impressed
I took my puppy there and they told me it would be one price and charged me 5.00 more because according to the groom my dog was wiggly in the tub...WHAT! The also did not clip her nails and she wasn't in the bath that long at all. I know this because I stayed the whole time. Also the groom seemed kind of rough with the dog while cutting their hair and combing them. I won't take my dog there again.
- JamieMore than a year agoThe Owners are Crazy!
The owners of Ufuria are a TOTAL JOKE! I had a bad experience with the grooming of my dog. Where they quoted one price then charged another, took less than an hour with my dog and didn't even complete all the service like clipping the nails and trimming the hair between the pads of her feet. On top of that they didn't even tell me that they didn't do this. I left and noticed the nails and hair weren't clipped and went back and the lady working the register said the groomer had already left. So I guess it's a wham bam type service. No appt was made to come back and have the nails clipped. I explained how disappointed I was in their service and asked to have the owner call me and she said she would have him call me. I waited and waited and didn't hear back, so I emailed Ufuria describing how I felt and what had happened. The man claiming to be the owner emailed back and said that I could get a refund. I then went in to initially speak with the owner rather than be so informal with an email. And I was told that I couldn't speak with him that he was busy. I got the refund, then upon walking out of the store I saw the owner going outside so I spoke with him and explained how I felt and why. That they quoted one price then charged another and didn't even do all the services and didn't even tell me this. And that nobody had booked me an appt to come back and that the groomer wasn't there when I dropped my dog off and when I returned to pick my dog up an hour later that the groomer was already gone. And that he was suppose to have called me. He said that his employees said that my dog couldn't sit or lay down for long periods of time, I told him that info is incorrect and that it's weird she does with the vet and with other groomers and does at home. He apologized for all of the misunderstandings and asked if I got my refund and he said that he understood everything and that he would like it if I could give them another try in the future.
Then I called for an hour straight trying to get some information and nobody ever picks up the phone at this establishment. The woman owner calls and takes an immediate attitude with me and asks why I am calling because they don't want my business. I explained to her that I spoke with the male owner and that's not what him and I discussed outside of the business that day. She said well that's how it is and if you want to hear if from him I will put him on. He gets on the phone and says that he doesn't remember telling me that he wanted me to try them again and that they don't want my business. I told them that as owners of a business that they are a bunch of crazy nuts and hung up.
I have never had someone treat me like this. I wasn't even calling to have grooming done, it was a question about something else.
I will not EVER enter this establishment at all EVER! Not to buy anything after being treated like this.
To all my Facebook people please don't use this business. I will be letting the merchants that use this business to sell their products know what type of people run this business.