playing ball!! happy puppy
PetsHotel Greenville
PetsHotel Greenville
PetsHotel Greenville
PetsHotel Greenville
playing ball!! happy puppy
PetsHotel Greenville

PetsHotel Greenville

1125 Woodruff Rd Ste 900, Greenville, SC, US, 29607
Monday-Saturday 9am-9pm; Sunday 10am-6pm
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Or call 864-284-6398 for more information.

Description

PetSmart's PetsHotel is a revolutionary alternative in day and overnight care for cats and dogs. PetsHotel provides superior care and personalized attention for all pet guests so pet parents have peace of mind that their pet is safe and happy while they're away. All caregivers are hand-picked for their love of pets, and someone is always there with your pet 24 hours a day, 7 days a week.

Reviews

BringFido Traveler Rating

PetsHotel Greenville has received a rating of 1.6 out of 5 bones by 7 canine critics on BringFido.

  • More than a year ago
    Never Using Them Again

    We have always used PetSmart and never had a problem. Well, we just let her there over the weekend. I got a call while on vacation and they said they were not able to control my dog and she had to go into time out. Well I have a huge Saint Bernard so I understand she can be hyper and hard to handle sometimes. Well when I picked her up apparently "time out" meant ignoring her for the rest of the stay. She had not been fed that day, she was covered in urine, and she had a huge cut on the back on her neck. I was raving in anger and they still made me pay for the entire thing. The lady even argued with me when I used a $5 coupon. I use to praise PetSmart and now I will NEVER use them again.

  • More than a year ago
    TERRIBLE!!!

    TERRIBLE!!!!!!!!!!!!!!!!!!!!! The grooming is the worst and they lie!!!!!!!!!!! Manager even defends the lies.They looked at my dog and promised to groom him and it came out terrible. Now I had to take my dog to Petco, which was great!!!

  • More than a year ago
    NEVER BRING YOUR PETS HERE!!

    I left my dog there for three days. When i picked him up he smelled of urine and went to the bathroom about 10 times more than normal for the next two days so i know for a fact they didn't let him out enough or maybe at all. I come to find out later he also got a staph infection while there. NEVER BRING YOUR PETS HERE. They don't care about your animal.

  • More than a year ago
    Mrs

    Never ever again. I've been paying full price for years to have a double room for my dogs with a cot and a blanket. My last visit I found out that they don't have enough cots and my dogs were sleeping on concrete for a week. The dogs smell terrible of urine when I pick them up and worst of all, my dogs have not been fed because the staff didn't know what they were doing. This has happened two times now and all you get is new staff didn't understand the feeding instructions. No wonder my dogs were so hungry when they came home. Check out their website, you do not get what they advertise!

  • More than a year ago
    Very Pleased

    I just left my 2 Dachshund puppies for a two night stay. I was very pleased with the way the staff treated my babies. When my 11 year old daughter called to check on them sometimes up to three times a day, they were very friendly to her and had complete details of how the puppies were doing. I felt very secure leaving them here.

  • More than a year ago
    Disappointing

    When we first started looking for boarding facilities we used PetsHotel for convenience. We were assured that although pets are not taken outside for bathroom breaks they are taken to a space that makes them think they are outdoors. The 'report' when we picked up our dog said that she was reluctant to go to the bathroom in the designated area. When we got home however she started to go inside!

  • More than a year ago
    PetsHotel

    I always board my three dogs there, but this last time it was not a good experience at all. All my dogs smelled like urine when I picked them up. This leads me to believe that they were left in their crates too long and probably used the bathroom there, and stayed and rolled it it. The smell was impregnated really bad on them. My smallest dog is very short, and her whole underside was disgusting and yellow, and her back knee was raw from just sitting there...
    Also, I always get two adjoining kennels, but this time they gave me a normal sized one and a short one, which I don't think is appropiately sized for two large dogs.
    I would suggest you ask for a tour of the facilities before you leave your pets there. Look around and make sure you inspect for cleanliness first.

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