Description

Pets a Go Go is a unique and full-service pet care service provider. Their team of ten full-time Paw Squad members are there when you cannot be for your fin/fur/feather baby. Pets a Go Go is proud to count 589 clients (as of May 1, 2011) and continues to group building allowing the pet parents of Westchester, Putnam, Dutchess, Rockland and Fairfield counties continue their work and pleasure lives while also knowing their pets are in the best of care. They are proud to offer 1,000 personal services to their clientele weekly and count veterinary technicians and trainers amongst their ten full-time. bonded and insured, background checked and drug tested team members. Sit, stay and take a sniff around, you'll like what you see!

Reviews

BringFido Traveler Rating

Pets a Go Go LLC has received a rating of 4.2 out of 5 bones by 10 canine critics on BringFido.

  • More than a year ago
    Tom B. Is CORRECT!

    Exactly the same thing I would say.
    Not to mention the workers yell at the dogs to correct them!! I'm sorry to have to say this about any company taking care of dogs, but this place should be closed. The owner can't even seem to afford new couches for the client's dog!! The pictures they take of our dog's says it all.

    Poor customer service!
    Tom in Briarcliff Manor NY
    Let me start by saying that I am not the type of person to write a negative review online, send my food back at a resturant or complain to management about poor service. It takes quite a bit for me to get to that point and as a matter of fact, this is the FIRST time I have ever written a negative review. Pets A Go-Go is a completely unprofessional establishment from the owner, right on down to her "managers". RUDE, INCOMPETENT and COMPLETELY LACKING ANY CUSTOMER SERVICE WHAT SO EVER. The owner Nicole acts like a spoiled child whenever you even nicely try to speak with her about any issues. If you're anything like my wife and I, we consider our dogs like members of our family. When they are in someone elses care, we worry about them like they're our children. Pets A Go-Go never answers their phones, even when your dogs are in their care. When you leave a message, they may or may not return your call in a timely fashion. My last and final experience with them, I called twice in a 4 hour period and never recieved a call back. I was calling to let them know I could pick them up earlier and to see if they were ready as we requested they get a bath. When I finally decided to just drive over there to see if they were ready, they had been done and waiting for an hour and were sitting in crates. When I asked her "manager" Tom why no one called me back, he told me "oh, that phone rings all the time, I never answer it. He was completely rude and has no business dealing with customers. When I asked Nicole why I didn't recieve a call back, she said, "It was my 9 year old daughters birthday party and I was busy". I have never dealt with such poor customer service in my life. She spoke to me as if she were doing ME a favor by taking care of my dogs, even though we've been going there for two years and spent thousands of dollars. I will never use their service again and I would advise anyone to save yourself a great deal of aggrivation and avoid this place at all costs.

  • More than a year ago
    Everyone wins

    I have been using the Pets a Go Go (PAGG) dog walking service for approximately 6 years and feel that they have done a fantastic job taking care of both my, and my dogs', needs over the entire course of their walking service. I have a 6 y.o. Jack Russel Terrier who loves his midday walks with Pets a Go-Go! They have always allowed me to be flexible with scheduling, short notice scheduling, cancelling, etc. and have always been present to take care of my boy- snow, rain, even hurricanes- don't stop a PAGG walker from taking care of your pets needs! The service offers both reliability and piece of mind to the pet owner- highly recommended!! Pets a Go-Go is great dog walking service that offers a wide array of walking setups (1-hr. 1/2 hr. multiple walks during the day, etc...) Flexibility piece of mind & reliability for the pets and the owners...everyone wins!

  • More than a year ago
    Nothing Better

    Love, love, love this place. Have used other doggie daycare but these guys are the best. Clean, accommodating, professional. Really you cannot ask for more. Me and Katie love this place enough, we'd both like to move in!!

  • More than a year ago
    Best in Westchester County

    Pets a Go Go is always there day and night even with short notice. I travel a lot and Nicole and her team has been amazing and always there for my German Shepherd. They take great care of my girl and have gone above and beyond even going and buying food when i was short.

  • More than a year ago
    Top Notch

    Nicole and the team at Pets a Go Go have been great to work with. We've been working with them for over a year and our cat Alex never complains! :) They are trustworthy, reliable, and very approachable - we've had one small 'emergency' while away and Nicole called me straight away to sort out the issue. Would definitely recommend.

  • More than a year ago
    Five Woofs

    For a long time, I couldn't find a dog walker for my pit bull, despite the fact that she is sweet, and likes kids, cats, and other dogs. So finding Pets-a-Go-Go was really a blessing!

    Nicole the owner is accessible for scheduling services by email, phone or text. The prices are reasonable and the services are flexible. I often contact Nicole last minute when I know I have to work late, to do either a field trip to the dogpark, or a walk, so that my doggie can get some exercise and fresh air.

    One thing that has scared me about dog walkers I've used before PAGG, was that you didn't really know who they were. Sometimes you didn't even know if they had come! PAGG employees have a company car with the logo, blackberry to receive/send messages, and uniforms. They also leave a note when they come and tell you exactly what they did so it's not some mystery.

    Joe, one of PAGG's walkers, is incredible! My dog gets excited when I say his name and runs to the door to look for him. I've also met Cesar and found him to be patient, knowledgeable, very responsible, and caring. Every employee that I've met at PAGG seems to know how to follow my directions to a tee while building a bond with my pets.

    I've been using PAGG for over a year and would highly recommend them to any pet owner in the area.

  • More than a year ago
    Excellent walkers,

    always very friendly and responsible. My dogs love them and recognize the distinctive truck and get very excited when they see it.

  • More than a year ago
    Terrific Place!

    Clean and well run- lots of dogs - everyone having a good time- laymen came home happy and exhausted-

  • More than a year ago
    In response to above

    Mr. and Mrs. Bator utilized our services for approximately two years. First for their one, and later their second pup. Our office phones are manned from 9 am until 5 pm Monday through Friday and all clients are given the owner's cell phone number when signing on for their outside office hours needs. At no time, did Mr. or Mrs. Bator utilize this number. It is our policy that facility staff be specifically focused on the furbabies in their care and are not allowed to answer phones on site. We feel this is the best for the clients that are trusting us with their most prized possessions. Mr. and Mrs. Bator are no longer clients of Pets a Go Go (despite their request to continue using our services) because they were exceedingly rude on more than one occasion to more than one manager. We wished them the best of luck but declined to continue servicing them after their final visit on site. Since leaving our facility Mr. and Mrs. Bator's dog did significant harm to another client dog in a public park. Mr. and Mrs. Bator have never followed up on that furbaby's injuries, offered to pay for an unprovoked attack or even returned a call from the client. This speaks volumes and helps to support our decision to end our client relationship.

  • More than a year ago
    Poor customer service!

    Let me start by saying that I am not the type of person to write a negative review online, send my food back at a resturant or complain to management about poor service. It takes quite a bit for me to get to that point and as a matter of fact, this is the FIRST time I have ever written a negative review.

    Pets A Go-Go is a completely unprofessional establishment from the owner, right on down to her "managers". RUDE, INCOMPETENT and COMPLETELY LACKING ANY CUSTOMER SERVICE WHAT SO EVER. The owner Nicole acts like a spoiled child whenever you even nicely try to speak with her about any issues.

    If you're anything like my wife and I, we consider our dogs like members of our family. When they are in someone elses care, we worry about them like they're our children. Pets A Go-Go never answers their phones, even when your dogs are in their care. When you leave a message, they may or may not return your call in a timely fashion. My last and final experience with them, I called twice in a 4 hour period and never recieved a call back. I was calling to let them know I could pick them up earlier and to see if they were ready as we requested they get a bath. When I finally decided to just drive over there to see if they were ready, they had been done and waiting for an hour and were sitting in crates. When I asked her "manager" Tom why no one called me back, he told me "oh, that phone rings all the time, I never answer it. He was completely rude and has no business dealing with customers. When I asked Nicole why I didn't recieve a call back, she said, "It was my 9 year old daughters birthday party and I was busy".

    I have never dealt with such poor customer service in my life. She spoke to me as if she were doing ME a favor by taking care of my dogs, even though we've been going there for two years and spent thousands of dollars.

    I will never use their service again and I would advise anyone to save yourself a great deal of aggrivation and avoid this place at all costs.

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