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PetsHotel Lancaster

PetSmart's PetsHotel is a revolutionary alternative in day and overnight care for cats and dogs. PetsHotel provides superior care and personalized attention for all pet guests so pet parents have peace of mind that their pet is safe and happy while they're away. All caregivers are hand-picked for their love of pets, and someone is always there with your pet 24 hours a day, 7 days a week. Visit Website

Or call 717-481-9902 for more information.


BringFido Guest Rating

PetsHotel Lancaster has received a rating of 3.7 out of 5 bones by 3 canine critics on BringFido.

  • Steve
    More than a year ago
    looking elsewhere to board my dog

    My dog is my bff, he was totally scared and shaking when I went to pick him up from being boarded for a week, I went in on a Saturday morning to pick my boy up and hear the assistant manager yelling at one of the dogs, they are dogs for crying out loud, they are under staffed and my boy smelled like pee when I picked him up. Not very happy at all with the service especially for the money I paid to board him. New management is highly recommended for the petshotel.

  • Deb
    More than a year ago
    What A Great Place!!!

    The Petsmart Hotel is a great place! Our large black lab doesn't do well with strangers, but when she is there she responds well to the Petsmart Hotel staff right away. They handle her so professional, but at the same time in such a warm and gentle manner. Brandy loves to play with the other dogs, eat ice-cream, and play with the Donkey Kong treat filled toy! When we go on vacation, she goes on vacation And when I drop her off, and the staff takes her - she never looks back! We have worked with their trainers in pet training classes, and Brandy has visited the Petsmart Hotel several times, and all of our experiences have been wonderful. I would highly recommend their services any time.Thanks Petsmart Hotel staff for making both our vacations and Brandy's vacations a huge success!

  • Mary
    More than a year ago
    The Best

    I have a one yr. old dog and a senior dog, and we've boarded them everywhere. Petshotel is awesome for many reasons. You can drop off/pick up at any time between 7am and 9pm, and you can provide anything from home to make them feel cozy. The doggy day camp makes them waaaaay tired and the staff is always so helpful and nice. Every 10th stay is free and someone is there 24/7. They also have adjoining rooms that have a guillotine door so your dogs can be fed separately or get some alone time, then the door can be put up so they can be together. There aren't a lot of places around here except Oscar's which I was not impressed with. The staff is not very helpful, the dogs are not allowed to eat all day if they go to the day camp, they are encouraged to "be quiet" as if they are humans and they spray them with water bottles and put them in a time out cage as "punishment". It was kind of disturbing. Also their hours are extremely inconvenient. The only pro to the place is that the dogs are outside for some of the time. Anyway Petshotel is a great place and we couldn't live without them!

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PetsHotel Lancaster