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- JessicaJun. 24, 2022Family feeling
I have left my Bailey at this location many times. I actually drive out further than the one closer to me because of how well they treat my pooch. As soon as the workers see me with my dog they shout BAILEY! WE LOVE HIM. Which I always find amusing because he's so mischievous at home. All the workers love animals and it shows. They provide a report card after the stay to let you know how he ate, pooped and slept. I love this place.
- MarvzOct. 1, 2021My dog died.
Two days after we picked up our dog Max from the Petsmart hotel at the Lawnside, NJ location, he died. There was poop and pee all over him. His two back feet were swollen and he had bruises on all his paws and elbows. When we brought him there, we had informed the attendant that Max was of old age. He would get up, walk a little, poop and pee, then walk a little and he would sit. Then he would get up, walk a little, then sit again. He could stand and walk on his own. We have a huge backyard and Max would do each day. We even have stairs to go outside and back in which Max did. The next day after bringing Max there, the manager Tina gave us a call. The first thing she said was that this was not an emergency call. We explained to her how Max was. She accepted and said that, ok when they need to move him and he does not want to get up, they will put a towel under him to assist Max and make him get up. She knew Max from before because ever since Max was young, we would bring him there. She knew Max for years. We never heard from Petsmart again about Max. We had assumed that everything is fine with Max. When we went to pick up Max, the young attendant, who she said she was a manager too, was very rude. She said to me that Max is no longer welcomed there, and that we cannot bring Max there ever again. I was shocked to hear this. I don't think they took care of Max. They might have even beaten or kicked him because of his swollen legs. He was so weak. We provided food for Max which we purchased there. She said it was all gone. I don't think he ate well. If they had called and said that they didn't want him there, we would have picked him up. But they didn't call back and just let Max suffer.