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PetsHotel Orland Hills

PetSmart's PetsHotel is a revolutionary alternative in day and overnight care for cats and dogs. PetsHotel provides superior care and personalized attention for all pet guests so pet parents have peace of mind that their pet is safe and happy while they're away. All caregivers are hand-picked for their love of pets, and someone is always there with your pet 24 hours a day, 7 days a week. Visit Website

Or call 708-460-1116 for more information.


BringFido Guest Rating

PetsHotel Orland Hills has received a rating of 2.8 out of 5 bones by 5 canine critics on BringFido.

  • Kathleen
    Oct. 2, 2020
    pet hotel and day camp

    I can't say enough good things about the hotel and day camp. My dogs have been to both several times and I always feel they are safe, secure and well cared for. Amanda and Chris are the absolute best I wouldn't trust my animals with anyone else!

  • Erica
    Jul. 8, 2019
    Not So Great Customer Service

    If I could give a half star review I would except it is not available. For the employee that was working in the PetsHotel area today....Paige employee#395436(according to my receipt). Paige is not happy with her employment at Petsmart. It shows through her demeanor towards the customers that she interacts with. Paige is rude and not welled trained in customer service. My pets stayed in the hotel for a few days. Fast forward past me checking out and Paige goes to get my pets. Paige brings them out put them on the floor(inside pet carriers) and just walks away without a word. Not your pets had a great or bad experience, they did or didn't eat, they got sick NOTHING..not even Thank you, bye (There's that horrible demeanor again). I asked to speak with a manger at that point Paige decided to give me a little information about my pets stay. Amanda the PetsHotel leader came out and said she will address it...

    As I was leaving out another customer there who heard the entire exchange stopped me and said he knew immediately who I was talking about(Paige) he said she always have a IDGAF attitude! If Paige is this rude to customers that are leaving their pets there, I wonder how she treats the animals that have no voice when their owners are not there. My first and very last time bringing my pets to this petshotel. Petsmart Paige employee#395436 is representing you and its not that great!

    #neveragain #boycottpetshotelorlandhills #customerservicesucks #rude

  • Rick
    More than a year ago
    Good staff and well-run operation

    I've never boarded my cats before and was very nervous about leaving my beloved pets in the hands of strangers. Candy, the PetsHotel manager, eased my fears from the very moment I arrived. They we friendly, efficient and painstakingly thorough to make sure that everything went smoothly during my cats' stay. I was very happy to pick them up, but thanks to the fine folks at this PetsHotel, I wasn't too anxious while they were being boarded.

  • Tina
    More than a year ago
    Kennel Cough!

    I just picked up my dog after a 4 day stay and she is coughing! This is the 2nd time that I've boarded my dog at the Orland PetsHotel and she's gotten sick! Beware!

  • Dave
    More than a year ago
    Petshotel Orland Hills/Park

    The Pets Hotel in Orland Hills connected to its PetsMart store, grooming service, and a banfield vet, all under one roof which is convenient to many dog owners. While the associates working in the hotel and with the dogs may be enthusiastic and actually care about the animals in their facility, the dogs themselves may not receive the care and services that you are paying for. The hotel constantly overbooks, filling too many dogs into a playroom with only one person to handle them. In many cases of overbooking less popular dogs are left in their room even if the customer paid to put them into play. Lastly in times of overcrowding, many dogs who have paid individual pay time will receive only 5 minutes at best of being let out of their room. Watching the monitors you will see that the associate mostly just sits out of cameras range not interacting with the dogs. While it is understandable that dogs may get into little fights and misbehavior here and there, many dogs that have seriously injured other dogs (and people) are admitted to camp time and time again putting the other dogs in danger. Many of the managers also play favorites with certain dogs, so when that dog is potentially dangerous to other dogs they will admit it to camp anyways. Nobody wants to hear that their dog is dangerous, but for the safety of the other dogs Orland Hills PetsHotel needs to stop admitting these dogs and putting them in the overcrowded playrooms with other dogs. In summation, they over crowd the playrooms, re admit dogs who have attacked other dogs, and do not provide the services the customer pays for. If your dog happens to be a breed that one of the managers favors I could recommend it. For anyone else I would try and find an alternative.

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