- KimberlyMore than a year agoBeware!
I was one of the original Saltyclaws pet owners, when they first opened over 4 years ago. At that time, they were amazing. A family owned and operated business that really cared about our beloved dogs. I trusted them for well over 4 years, with my pack. I never blinked an eye when I was on vacation or needed a safe place for my dogs to go to
However, that is no longer the case! The actual owner's name is Jenn Dean. Jenn is never there anymore. The other owner's name is Derek. When I first met Derek and his wife Marie, I really felt like they were all a part of my family. -They were so nice and helpful. I gave them so much business and always sent my friend's dogs to Saltyclaws. --Man has all of it changed! Now, Marie is never there as she had a baby and is at home and Jenn wants nothing to do with it. --So now it's just Derek and his staff. While the majority of the staff is nice, the turnover there is beyond crazy!
Over the past 2 years, I have noticed visible changes in my 3 dogs with respect to Saltyclaws. Specifically, one dog refused to get out of my car if I stopped at Saltyclaws. He used to LOVE going there. Not anymore! My other dog visibly shook, if I brought her there. When I brought up my concerns to Derek, he just brushed them off as me being an over concerned pet parent. Since then, I have spoken with past employees. I was able to ask questions and man did I find out a lot about what goes on, behind the scenes! Since that is second hand information, from a past employee, I will not share that on social media.
Why am I posting today? Because the owners tell you that there is always someone staying overnight while you board your dogs. I learned the hard way that this is a blatant lie! Last weekend, a friend of mine went to get her dog and the entire place had no lights on and the doors were all locked. Her dog was NOT being boarded!!! -She had dropped him off a couple of hours earlier, so she and her husband could shop and go out to dinner. As you can imagine, she was terribly confused and upset. She then called me, as I only live a mile away. I told her I would meet here there and see if we can get someone to give us her dog. I then called the owner Jenn (her phone number was on the answering machine message). She answered and told me that there was a girl inside and that it was past hours and that the person inside was scared to come to the door and then hung up on me. --- However, I could also see in the window where the huge computer monitor was. It had cameras in each room and all of the rooms were visibly dark and empty!! --Jenn actually lied to me and then hung up on me!?
While trying to calm my friend down, about 20 minutes passed. All of a sudden the other owner named Derek came barreling into the parking lot, ripped his car in park and ran up to me screaming to "Get the F* Out Of Here!" --I was actually in fear of my life! I had not spoken to him prior, so I had no idea why he was being so combative with me. He then went at my husband in the same manner and tirade. I never raised my voice and only asked him to please give us her dog, so we could leave. -He then admitted to my friend that in fact, no one was inside. That his mom (Jenn the owner) had called him. He then gave his passenger the keys and he opened the doors. His friend then came out with the dog and I told Derek that this dog will never be back at Saltyclaws again. Derek got back in my face and was screaming all sorts of things, again. --it was awful. Never have I been in such a horrid situation. Thankfully I had my husband and my two friends there. All they wanted as their dog.
The whole reason people board their dogs is to know that they are safe, monitored by a human and well cared for. This is what they promised me. However, they left all of those dogs unattended. -What if there was a fire? What if a dog got its leg stuck in the wire crates and freaked? What if a dog bloated? I trusted them and they lied to me, many times over.
Bottom line....This used to be an A+ place. I trusted them with my 3 dogs for over 4 years. Something has gone terribly wrong and I will never subject myself or my dogs to them ever, ever again. Please be aware and be informed. Your dogs can't tell you when something is wrong. ---Trust me, my dogs tried!
- JohnMore than a year agoBEST PLACE IN NEW HAMPSHIRE
Everyone is so nice and caring. No breed restriction, lots of structure. beautiful facility! I have been everywhere in Nashua looking for a dog daycare and NOTHING compares!
- AnnonomousMore than a year agoEXCELLENT AND CLEAN
I have searched for months trying to find a place i felt comfortable leaving my pups at. I heard about Saltyclaws and went right over. I was welcomed and given a tour of the whole facility. Nothing smelled, the dogs were all playing, and the staff were so reassuring. Best place around my dogs love it!
- LoritaMore than a year agoGREAT PLACE
My dog loves coming and is very tired at night. The staff are so wonderful and accomidating! The facility is so airy, clean, and spacious. Check them out you will NOT be disappointed. I especially love that my dog uses the bathroom outdoors and I am able to just pop in any time and watch him play through the windows. Hes always having a blast wrestling and running around