- CameronApr. 26, 2022If you have a problem with your food you’ll have one with Russle too
When we first got there the host (Cory) was super sweet and told us that the table would be ready soon they just needed to clean the table. We walked to the back and waited as it was busy and we didn’t want to wait near the front door. They got us seated and then Gabby came over and she was an awesome server. I’d give her a 5 stars alone if I could. My experience started to turn sour when we started getting our food. The salad was more just lettuce and olives then anything else so that wasn’t very appetizing. Finally my plate came out which I order a 10oz rare steak. I got maybe an 8oz steak that was cooked well done. I wasn’t going to say anything but my girlfriend saw I was disappointed so she said something. Gabby apologized and went inside to tell them I needed a new one. After she ran inside the manager Russle came out and asked me to cut the new steak. He asked if the steak was the right temperature which I replied with yes. He walks away towards the door. Now the new steak was great in size but was pretty much gray in color and was super salty. He walked away before I could take a bite but I did and as you can imagine I spit it out. Now I know he saw me spit it out because we made eye contact as he was going into the door. He didn’t bother to come out and ask if it was okay he just acted like he didn’t see it. Gabby then proceeds to ask how the steak is. Now they screwed up once I really didn’t want to say they screwed up again. So again my girlfriend says no it’s not good. She asked if I would like another one made which I replied with a no. I shouldn’t have to ask 3 times to get a rare steak. The thing is barley cooked how could you mess that up?! Anywaysss so Russle comes out again. He comes on extremely strong. Strong enough my dog even growled at him. He then proceeded to say “Next time let me know.” Nobody likes to be a Karen and I’m not a confrontational person so I just said okay and broke eye contact. He then proceeded to tell me he’s not going to give me a full refund because I gave it to my dog. I spoke to waitress prior who said it was okay because it goes in the trash anyways. Now why would you throw out two steaks when there’s a dog there? Literally no purpose what’s so ever. It’s a waste of food. He made the situation a 1000x worse and Russle is the reason I would never go back. Now Cory came back out to us as he was clearing up our table and made the situation so much better. Which is why I decided to give 2 stars instead of one. The food was awful but Gabby and Cory made my experience better and that I’m grateful for that. As for Russle, you’re a general manager. Do better. Seriously. I’m embarrassed for you. The fact your waitress and your host do a a better job at taking care of your guest in a bad experience then you do when that’s your ONLY purpose there is terrible. I hope they replace you with someone who actually shows compassion to people. Over all won’t come again. Thanks for nothing Russle.
- RachelFeb. 15, 2021Great Place For Pups!
We had a great experience at Harborside. The waitstaff was perfectly happy to accommodate our pup and even offered to bring him a bowl for water. I brought our own so we didn’t take them up on it but they did make sure to keep his water full! We would absolutely return!
- JanJul. 7, 2020Absolutely Perfect
I've been there twice now. Both times incredible food and service. The patio is partially shaded, not screened, and RIGHT on the lake where a canal connects to another lake, so lots of boat traffic to watch. Bonus: the patio has it's own immaculate restrooms. I will definitely be back.