Mason's Grill & Smokehouse

Or call (757) 539-2467 for more information.

• Narcisa
  Nov 12, 2023
  Initial encounter failure

  I drove all the way from North Carolina to have a gathering with family and the waitress was rude. In my professional experience, training would be advise for some, but she needs to be FIRED!!!!!

  She was disrespectful, and made our group feel displaced and unwanted. We proved to her our reservations was at a certain time and she dismissed it. She insisted we get up and move to the back of the restaurant and sit at tables that were already clean and could be moved for another group of people.

  Although we were trying to reason with her that there must be a mistake, she never bothered to get a manger when we asked her could we speak to one. Instead, she got a fit and said she don't want to deal with it and will get us another server.

  Our group was ready to leave because her behavior was embarrassing and drawing unwarranted attention to our group.

  After worshiping the Lord and coming to this establishment was definitely a test of the devil.

  Thankfully, we were served by Dawn, whom we all felt she embodied EXCEPTIONAL Customer service. It's so unfortunate our initial encounter left a bad taste for us about this establishment and we will not return nor recommend to others. Dawn, was the savior for us to not exploit more of the unwarranted actions that [our first waitress] displayed.

• Stacy
  Sep 29, 2021
  Great find!

  We stopped at Mason's on the way home from our stay at the OBX. It is just off of 460 in Suffolk - very convenient to the highway. There was a large outdoor seating area for us and the our dog, Sadie. At least 4 different staff members checked on us during our meal. The food was great - I had a big, juicy burger with sweet potato fries and my mister had a brisket sandwich with thick slices of beef. Since we were traveling we opted for sodas instead of beer, but it looked like a good selection. The staff brought Sadie a water bowl immediately and a couple of them got roped into petting her (she's kinda bossy when it comes to getting pets). I would definitely go back here again.

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