MacKenzie River Pizza, Grill & Pub

Or call (605) 791-1292 or email rapidcity@mackpie.com for more information.

• Erin
  Jul 3, 2023
  Not great for dogs or humans

  Let’s talk first about the patio. They allow dogs on the patio but the only exterior entrance to the patio was by climbing across rocks/landscaping so not easy to get to for dogs or humans.

  And the service and food was the worst I’ve had in a long time. My dad asked for a light beer. The waitress couldn’t make any recommendations — claiming she doesn’t drink beer. Isn’t this a pub?! Waitresses should know basics about the beers they serve. It took over 30 mins to get our drinks (even just the waters and soda). We got our appetizer before our drinks. My mom ordered a moscato and was brought a savignon blanc. I drink both and know the difference. When we said something, the waitress came back showing us the ticket to prove she rings up a moscato and claiming the bartender said the moscato they carry is just less sweet. It wasn’t a moscato and it’s insulting the bartender tried passing it off as such. My mom tried to order two other wines - both were out. By this point, we had already finished our meal.

  I ordered a spinach salad. It came without one of the ingredients. I questioned why it was missing and the waitress came back saying they were out. They never should have served it without asking if I was Ok without or wanted something else. I’m usually not one to complain but $12 for a salad with missing ingredients? Nope!

  The waitresses kept apologizing for the mistakes but never offered to fix any of it for us. She brought the bill and still had charged us for the incorrect wine and the incomplete salad. We had to ask for a manager. He removed the items from our bill but we never should have had to ask.

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