Camp Bow Wow Charlotte Metro
- SamanthaMore than a year agoUsed to love this place now we are leaving!
We have been going to Camp Bow Wow Charlotte Metro for over 2 years now after moving to Charlotte. We used to absolutely LOVE the metro location and knew our dogs were in good hands. We travel a lot for work so knowing our dogs are safe and taken care of is extremely important to us.
As of recently the service has gone dramatically down hill to the point that we will no longer be bringing our dogs to this location (we will be going to the Fort Mill location). It is an absolute shame as I know they love playing with their friends there.
We brought them for memorial day weekend and I had some questions around our charges. I called and the individual on the phone could not answer my questions and was told I was charged a different amount then what was withdrawn from my bank account. Also, I was charged a deposit when I booked since it was a holiday weekend which was not applied to my total (watch out for this!). I then asked their pricing for 2 dogs overnight and I asked if the two dog discount was applied since they usually stay in the same cabin. She then asked "did they stay in the same cabin" to which i had to laugh. How am I supposed to know that? I wasn't there..that should be something you know as they were in your daycare's care! This isn't even the part that made me that mad...
The worst was that when we picked our dogs up, our white boxer's butt and legs were totally covered in pee. We could obviously see it since she's white and her whole back side was yellow. I understand accidents happen but come on. My dogs are like my children and to pick them up and have them covered in urine is absolutely disgusting. I would have even paid for the bath if that was why they didn't wash her off.
Unfortunately I don't feel comfortable leaving our very loved dogs in the care of the new employees at metro as I don't trust they will be treated the way we have come to expect. Wish the results were different but this is the reality.
- LindsayMore than a year agoBeware!
My 15-month old dog never had any issues with people of any age EVER until spending a few days at Camp Bow Wow Charlotte Metro. Since then, our dog that has always gone everywhere she can with us, has snipped and snarled several times at various people, is very skittish and extremely fearful and particularly afraid of people in bright red and orange shirts.
In an attempt to re-socialize and re-train her to her former self, I reached out 12 days ago to Camp Bow Wow Charlotte Metro to see if something/what happened. Since then, I have called the local Camp Bow Wow 3 times, spoken to an employee, the assistant manager and the manager, who all promised to review the videos from the days she was there and call me back. I’ve also called the corporate Camp Bow Wow who also promised to get to the bottom of it and call me back. I have still yet to receive a call. However, in that time frame, I have received a generic survey via email- which I also responded to asking for a call and also a direct mail piece.
I’m very concerned with the level of attention Camp Bow Wow is showing the pets entrusted to their care. Based on the vast amount of activity on social media and other marketing efforts, it really seems like their focus is completely misplaced. I can say, without a doubt, that any pet parents I come in contact with will not consider Camp Bow Wow.