Best Friends Pet Care
Best Friends Pet Care


Best Friends Pet Care is the leader of the pack when it comes to the absolute best care for your cat or dog. With 42 centers in 19 states, including Walt Disney World, our state-of-the-art facilities provide your pet with a safe, clean and fun environment that will remind your fido or feline of home.

Whether your pet needs a scratch around the ear, a face to lick or a place to play, your best friend will be taken care of as if our own.


BringFido Traveler Rating

Best Friends Pet Care has received a rating of 1.8 out of 5 bones by 6 canine critics on BringFido.

  • Jul. 10, 2019

    I hope your innocent dog doesn't get attacked there like mine was. It's costing me A LOT of $$$ and a lot of suffering for my dog. $5,000 to be exact for MRI, physical therapy AND surgery because of their employees incompetence. I do NOT recommend this place at all ever.

  • Jun. 15, 2019
    Incredibly Rude

    The associate I spoke to on the phone was so incredibly rude I decided to cancel my appointment. I simply asked how many times my dog would get to go out and play with a group and I wanted to know about his kennel. I would have just looked at the website but I needed a last minute boarding reservation due to another plan I had for my dog falling through, so I assumed I could ask the associate. She sighed heavily throughout our phone conversation and was clearly not happy about having to answer just two simple questions.

  • More than one year ago.
    Inhumane close to pure abuse!

    Board dog for 24 hours in a small kennel and only 2 20 minute potty breaks!

    This is their policy and such is listed on their website.
    They list doggie daycare, and several times they offer it when you show up.
    But will not book it in advance!
    It is NOT offered to visitors only locals, misleading.
    They offer 4 hour outside time, again will not book in advance
    Reason? Shots? We have all shots, reason?
    Answer is if it’s too hot it’s canceled, and if they have too many local dogs.
    Visitors dogs unable to attend thus no advance booking.
    My request is that Disney post a booklet based on facts
    for people visiting Disney World with their other family members.
    Of course, they offer you to return and walk or take your dog great if you don’t book a Disney day pass!
    Also the kennel for indoor and outdoor space at a price point of 99 dollars
    a day, the outside portion is closed if they determine it is too hot or wet
    I grant you it’s really nice to have competent daycare and boarding for your
    other family members but you deserve all the facts in advance.

  • More than one year ago.
    2 walks per 24 hours

    Only 2 potty walks included and it's $8 more for each additional. Only letting a dog out twice (once in morning and once in evening) seems borderline inhumane.

  • More than one year ago.
    Beware of Boarding

    Our dog went to Best Friends Day Camp for more than five months; we were very pleased with this service. When we were planning our vacation we decided (because she loves her "play time" with other dogs)to board her with Best Friends even though our other animals were being cared for by a home pet sitter. Their ala carte boarding menu does seems to favor their financial bottom line more than creating an enjoyable stay for the animals in their care. Day camp is not available to boarders, even dogs that attend the camp on a regular basis. Her stay was set up with an attempt to give her as much play time as economically acceptable (we did have what we considered a fairly robust budget; not an unlimited one) to work within. We even left instructions to contact us if our arrangements seemed to be inadequate, we were never contacted concerning this aspect so we assumed the choices were working well.
    Upon returning our dog returned to the Day Camp and within one or two visits we were informed that our dog's behavior was no longer acceptable for the camp. This makes us very concerned that even though we paid a great deal of money to provide what we felt would be the best fit for our dog she absolutely did not do well. Their solution was that we should have a trainer work with her and rehabilitate her to attend their camp. Odd that her stay with them triggered a sudden profound personality change. We took her to a different camp (without additional training) and she had no problem blending right in with the new program. This tells us something negative occurred during her stay and this is even more unacceptable because they had an in-depth knowledge of this dog..Our suspicion is that she was caged much more than we expected her to be, we have to wonder if she even received the play time we selected and paid for.
    The manager was contacted and seemed to have a scripted response that again did not reflect the relationship we had built up during all the months we had used their facility. We are very concerned for animals that only use them for a few days and wanted to include this review so pet parents can make an informed boarding decision. To be clear we were ok with spending more to provide our dog with the care we felt best fit her needs, However, we are very concerned that she showed such distinct signs that her needs were not met. We did not request a refund, that's not what this is about. We will not ever use this location for any of our animals.

  • More than one year ago.
    Chestnut Loved It

    Spent the weekend at Disney but did not want to leave our beagle home. We decided to take him there and he loved it. The people were nice and they offer a lot of services. Only downside is you need to reserve far in advance for more premium services

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